解读业务流程管理的趋势:对管理和商业文献的全面文献计量分析

IF 4.5 3区 管理学 Q1 BUSINESS
Sérgio Adriany Santos Moreira, Silvia Dallavalle
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引用次数: 0

摘要

目的本研究旨在分析1960年至2023年有关业务流程管理(BPM)的国际科研成果,突出21世纪管理和商业领域BPM的最新趋势。设计/方法/方法我们利用SCOPUS数据库和VOSviewer软件对管理和商业期刊中的729篇BPM文章进行了文献计量分析,以绘制学术版图。研究结果近45%的论文发表于2018年至2023年期间,其中以《业务流程管理》期刊的论文最为突出。圣保罗大学和昆士兰科技大学是发表论文最多的机构。重要的新兴趋势包括战略管理、数字化转型和物联网。研究的局限性/意义该分析仅限于一个数据库中的期刊论文,可能忽略了会议、书籍和其他形式的见解。实践意义该研究强调了将人工智能和物联网等技术整合到业务流程管理中的重大益处,提高了运营效率、竞争力以及适应性和服务个性化方面的创新。社会意义业务流程管理中的技术进步可以提高就业率,需要新的技能,支持可持续经济,提高组织透明度和服务可及性,增强企业的社会责任感和包容性。原创性/价值本研究对业务流程管理中新兴技术的整合进行了独特的概述,阐明了其战略和社会意义,为优化流程和促进业务创新提供了重要见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Unraveling the trends in business process management: a comprehensive bibliometric analysis of management and business literature

Purpose

This study aims to analyze international scientific production from 1960 to 2023 on business process management (BPM), highlighting the latest trends in BPM in the field of management and business during the 21st century.

Design/methodology/approach

We conducted a bibliometric analysis of 729 BPM articles from management and business journals using the SCOPUS database and VOSviewer software to map the scholarly landscape.

Findings

Nearly 45% of the papers were published between 2018 and 2023, prominently featuring the Business Process Management Journal. The University of São Paulo and Queensland University of Technology were the most prolific institutions. Significant emerging trends identified include Strategic Management, Digital Transformation, and IoT. Author Röglinger was noted for the highest publication rate.

Research limitations/implications

The analysis was restricted to journal articles from one database, potentially overlooking insights from conferences, books, and other formats.

Practical implications

The study highlights the significant benefits of integrating technologies like Artificial Intelligence and IoT in BPM, improving operational efficiency, competitiveness, and innovation in adaptability and service personalization.

Social implications

Technological advancements in BPM could enhance employment, require new skills, support a sustainable economy, and improve organizational transparency and service accessibility, bolstering corporate social responsibility and inclusion.

Originality/value

This research offers a unique overview of the integration of emerging technologies in BPM, shedding light on their strategic and social implications, and providing critical insights for optimizing processes and fostering business innovation.

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来源期刊
CiteScore
8.60
自引率
9.80%
发文量
58
期刊介绍: Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.
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