通过知识管理实现组织的数字化转型:社会技术系统(STS)视角

IF 5 3区 管理学 Q1 BUSINESS
Asha Thomas
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引用次数: 0

摘要

目的在当今快速发展的商业环境中,创新是每个组织的基石。知识管理(KM)对于通过促进创新来发展可持续竞争优势至关重要。本研究旨在通过定性研究,确定数字化转型背景下知识管理的关键驱动因素。本研究采用定性研究方法,通过对高级知识管理官员(包括首席知识官和主管)进行深入访谈,了解他们在各自组织中领导知识管理的情况。本研究确定了四个关键维度,为数字化转型背景下的知识管理驱动因素提供了新的视角。研究结果本研究结果显示,从社会-技术系统(STS)理论的视角出发,将重要的驱动因素整合归纳为知识管理的四个维度,即动机、技术、人员互动和组织驱动因素。这些因素共同影响并设计了数字化时代知识管理的有效性。它从 STS 理论的角度提出了一个概念框架,涵盖了知识管理的四个关键维度:动机、技术、人员互动和组织维度,每个维度都有子代码。该框架可供从业人员和学者使用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Digitally transforming the organization through knowledge management: a socio-technical system (STS) perspective

Purpose

In today’s rapidly evolving business landscape, innovation is the cornerstone for every organization. Knowledge management (KM) is crucial for developing sustainable competitive advantage by fostering innovation. This study aims to identify the key drivers of KM in the context of digital transformation through qualitative research.

Design/methodology/approach

This study employs a qualitative approach based on in-depth interviews with senior KM officers, including chief knowledge officers and directors who spearhead KM in their respective organizations. This research identifies four key dimensions, shedding new light on the drivers of KM in the context of digital transformation.

Findings

This study’s findings reveal that the integration of important drivers from the lens of social-technical system (STS) theory is categorized into the four dimensions of KM, namely, motivation, technology, people interaction and organizational drivers. These factors jointly impact and design the effectiveness of KM in the digital age.

Originality/value

This study makes a unique contribution to the field of digital transformation. It presents a conceptual framework from the lens of the STS theory that encompasses four critical dimensions of KM: motivation, technology, people interaction and organizational dimensions, each with sub-codes. This framework can be utilized by practitioners and scholars alike.

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来源期刊
CiteScore
10.40
自引率
17.60%
发文量
107
期刊介绍: The subject of innovation is receiving increased interest both from companies because of their increased awareness of the impact of innovation in determining market success and also from the research community. Academics are increasingly beginning to place innovation as a priority area in their research agenda. This impetus has been partly fuelled by the Economic & Social Research Council (ESRC) who have designated innovation as one of nine research areas in their research initiative schemes.
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