Chi-Wei Liu , Wen-Long Zhuang , Chun-Han Lee , Tsung-Hua Wu , Tzung-Cheng Huan
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Mentor is power! Exploring the moderating role of mentorship between proactive personality and employee silence behavior in hotel industry
This paper studies the influence of proactive personalities of hotel employees on their silence behavior and tests the moderating effect of psychosocial support, career development, and role modeling functions (namely mentoring functions). The sample comprises employees in 5-star hotels in Taiwan who are willing to participate in the study. Purposive sampling is employed and 450 questionnaires are distributed to hotel employees. The number of useful questionnaires is 373. The results indicate that proactive personality negatively influences employee silence; the career development function moderates the influence of proactive personality on employee silence; the psychosocial support function moderates the influence of proactive personality on employee silence; and the role modeling function moderates the influence of proactive personality on employee silence. The results of our analysis fill the research gap in the hospitality literature regarding the influences of proactive personality and mentoring functions on hotel employees' silence behavior.
期刊介绍：
Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.
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