Mohammad Minwer Alnaeem , Asma Islaih , Shaher H. Hamaideh , Abdulqadir J. Nashwan
{"title":"使用初级医疗设施和患者对分诊系统的期望：约旦多地点医院患者的观点","authors":"Mohammad Minwer Alnaeem , Asma Islaih , Shaher H. Hamaideh , Abdulqadir J. Nashwan","doi":"10.1016/j.ienj.2024.101476","DOIUrl":null,"url":null,"abstract":"<div><h3>Background</h3><p>Using primary healthcare facilities can decrease the tension and workload in emergency departments (EDs). This study aim to examine the patient’s use of primary healthcare facilities before EDs visits and their expectations about the triage.</p></div><div><h3>Methods</h3><p>A cross-sectional design was utilized in at various EDs in different hospitals. A convenience sample of 726 patients were enrolled and completed a self-administrated questionnaire.</p></div><div><h3>Results</h3><p>The mean age of the participants was 38.1 (<em>SD</em> = 12.9). Most participants (68.2 %) did not have primary care physicians and did not want to know how long other patients waited (61.4 %). There are significant relationships between participants’ desired to know how long other patients have been waiting and their age (<em>X<sup>2</sup></em> = 4.02, P < .05), education level (<em>X<sup>2</sup></em> = 13.5, P < .001), and current job (<em>X<sup>2</sup></em> = 9.90, p < .05). Also, periodic updates from EDs staff about the delays were significantly related to participants’ age (<em>X<sup>2</sup></em> = 3.29), current job (<em>X<sup>2</sup></em> = 28.4), marital status (<em>X<sup>2</sup></em> = 8.93), and residency place (<em>X<sup>2</sup></em> = 9.94).</p></div><div><h3>Conclusion</h3><p>Educating patients about the triage system and the importance of using primary healthcare facilities is recommended to reduce ED waiting times and overload.</p></div>","PeriodicalId":48914,"journal":{"name":"International Emergency Nursing","volume":"75 ","pages":"Article 101476"},"PeriodicalIF":1.8000,"publicationDate":"2024-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S1755599X24000715/pdfft?md5=1703ad7f79cd87e2a43cc5a49f24b3a6&pid=1-s2.0-S1755599X24000715-main.pdf","citationCount":"0","resultStr":"{\"title\":\"Using primary healthcare facilities and patients’ expectations about triage system: Patients’ perspective from multisite Jordanian hospitals\",\"authors\":\"Mohammad Minwer Alnaeem , Asma Islaih , Shaher H. Hamaideh , Abdulqadir J. Nashwan\",\"doi\":\"10.1016/j.ienj.2024.101476\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><h3>Background</h3><p>Using primary healthcare facilities can decrease the tension and workload in emergency departments (EDs). This study aim to examine the patient’s use of primary healthcare facilities before EDs visits and their expectations about the triage.</p></div><div><h3>Methods</h3><p>A cross-sectional design was utilized in at various EDs in different hospitals. A convenience sample of 726 patients were enrolled and completed a self-administrated questionnaire.</p></div><div><h3>Results</h3><p>The mean age of the participants was 38.1 (<em>SD</em> = 12.9). Most participants (68.2 %) did not have primary care physicians and did not want to know how long other patients waited (61.4 %). There are significant relationships between participants’ desired to know how long other patients have been waiting and their age (<em>X<sup>2</sup></em> = 4.02, P < .05), education level (<em>X<sup>2</sup></em> = 13.5, P < .001), and current job (<em>X<sup>2</sup></em> = 9.90, p < .05). Also, periodic updates from EDs staff about the delays were significantly related to participants’ age (<em>X<sup>2</sup></em> = 3.29), current job (<em>X<sup>2</sup></em> = 28.4), marital status (<em>X<sup>2</sup></em> = 8.93), and residency place (<em>X<sup>2</sup></em> = 9.94).</p></div><div><h3>Conclusion</h3><p>Educating patients about the triage system and the importance of using primary healthcare facilities is recommended to reduce ED waiting times and overload.</p></div>\",\"PeriodicalId\":48914,\"journal\":{\"name\":\"International Emergency Nursing\",\"volume\":\"75 \",\"pages\":\"Article 101476\"},\"PeriodicalIF\":1.8000,\"publicationDate\":\"2024-06-19\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://www.sciencedirect.com/science/article/pii/S1755599X24000715/pdfft?md5=1703ad7f79cd87e2a43cc5a49f24b3a6&pid=1-s2.0-S1755599X24000715-main.pdf\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Emergency Nursing\",\"FirstCategoryId\":\"3\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S1755599X24000715\",\"RegionNum\":4,\"RegionCategory\":\"医学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"NURSING\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Emergency Nursing","FirstCategoryId":"3","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1755599X24000715","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"NURSING","Score":null,"Total":0}
Using primary healthcare facilities and patients’ expectations about triage system: Patients’ perspective from multisite Jordanian hospitals
Background
Using primary healthcare facilities can decrease the tension and workload in emergency departments (EDs). This study aim to examine the patient’s use of primary healthcare facilities before EDs visits and their expectations about the triage.
Methods
A cross-sectional design was utilized in at various EDs in different hospitals. A convenience sample of 726 patients were enrolled and completed a self-administrated questionnaire.
Results
The mean age of the participants was 38.1 (SD = 12.9). Most participants (68.2 %) did not have primary care physicians and did not want to know how long other patients waited (61.4 %). There are significant relationships between participants’ desired to know how long other patients have been waiting and their age (X2 = 4.02, P < .05), education level (X2 = 13.5, P < .001), and current job (X2 = 9.90, p < .05). Also, periodic updates from EDs staff about the delays were significantly related to participants’ age (X2 = 3.29), current job (X2 = 28.4), marital status (X2 = 8.93), and residency place (X2 = 9.94).
Conclusion
Educating patients about the triage system and the importance of using primary healthcare facilities is recommended to reduce ED waiting times and overload.
期刊介绍：
International Emergency Nursing is a peer-reviewed journal devoted to nurses and other professionals involved in emergency care. It aims to promote excellence through dissemination of high quality research findings, specialist knowledge and discussion of professional issues that reflect the diversity of this field. With an international readership and authorship, it provides a platform for practitioners worldwide to communicate and enhance the evidence-base of emergency care.
The journal publishes a broad range of papers, from personal reflection to primary research findings, created by first-time through to reputable authors from a number of disciplines. It brings together research from practice, education, theory, and operational management, relevant to all levels of staff working in emergency care settings worldwide.
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