客户不文明行为对我的价值有何启示？顾客不文明行为对自尊和工作满意度短期影响的日记研究

IF 5.6 2区心理学 Q1 PSYCHOLOGY, APPLIED

Work and Stress Pub Date : 2024-06-12 DOI:10.1080/02678373.2024.2364609

Valentina Sommovigo, Lorenzo Filosa, Stevan Hobfoll, Simone Tavolucci, Valentina Rosa, Guido Alessandri

引用次数: 0

摘要

本研究旨在阐明客户不文明行为对目标员工的自尊心和工作满意度有哪些短期影响。我们的假设是，每天在...

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

What does the customer incivility tell me about my worth? A diary study on the short-term effects of customer incivility on self-esteem and job satisfaction

This study aims to clarify what are the short-term effects of customer incivility on targeted employees’ self-esteem and job satisfaction. We hypothesised that daily customer incivility reported at...

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

Work and Stress PSYCHOLOGY, APPLIED-

CiteScore

11.70

自引率

3.30%

发文量

期刊介绍： Work & Stress is an international, multidisciplinary quarterly presenting high-quality papers concerned with the psychological, social and organizational aspects of occupational health and well-being, and stress and safety management. It is published in association with the European Academy of Occupational Health Psychology. The journal publishes empirical reports, scholarly reviews and theoretical papers. It is directed at occupational health psychologists, work and organizational psychologists, those involved with organizational development, and all concerned with the interplay of work, health and organisations. Research published in Work & Stress relates psychologically salient features of the work environment to their psychological, behavioural and health consequences, focusing on the underlying psychological processes. The journal has become a natural home for research on the work-family interface, social relations at work (including topics such as bullying and conflict at work, leadership and organizational support), workplace interventions and reorganizations, and dimensions and outcomes of worker stress and well-being. Such dimensions and outcomes, both positive and negative, include stress, burnout, sickness absence, work motivation, work engagement and work performance. Of course, submissions addressing other topics in occupational health psychology are also welcomed.