人工智能与风险管理：服务设计者的关键作用：引导企业负责任地采用人工智能

Touchpoint Pub Date : 2024-06-04 DOI:10.30819/touchpoint.15-1.16

Erin Lee Carman, Emmanuel Fragnière, Marshall Sitten

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引用次数: 0

摘要

围绕人工智能的炒作愈演愈烈，其模式已司空见惯：企业希望用技术工具取代人类的专业技能。在这方面，服务设计师作为非正式的风险管理者可以发挥至关重要的作用，引导企业采用人工智能来增强而非取代服务中的人类元素。

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AI and Risk Management: The Critical Role of Service Designers: Guiding organisations toward responsible AI adoption

The growing hype around AI follows an all-too-familiar pattern: the desire by organisations to supplant human expertise with technological tools. Service designers have a crucial role to play here as informal risk managers, guiding organisations toward an adoption of AI that enhances, rather than replaces, the human element in service.

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Touchpoint

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