如何成功实施业务流程自动化项目?机器人流程自动化关键因素分析

IF 4.5 3区 管理学 Q1 BUSINESS
Dennis Schlegel, Bernhard Rosenberg, Oliver Fundanovic, Patrick Kraus
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引用次数: 0

摘要

目的 近年来,机器人流程自动化(RPA)技术作为一种基于软件的方法,在业务流程中实现了常规任务的自动化,受到了广泛关注和采用。然而,许多实施项目都以失败告终,目前的文献缺乏对实施 RPA 所面临的挑战、对项目成败的影响或在 RPA 项目中发挥的促进作用等因素的综合和全面概述。因此,本研究的目的是确定组织在开展 RPA 项目时应考虑的关键因素。本文采用定性方法,基于系统文献综述(SLR)收集的数据和对 10 位 RPA 专家的访谈。结果结果表明,成功引入 RPA 的关键因素可分为人力、组织和技术因素。重要的方面包括项目管理技术、员工的能力和技能以及数据安全考虑因素等。原创性/价值本文通过将以前分散的知识归纳到一个综合框架中,并用新的定性实证数据对以前的结果进行补充,为知识的积累做出了贡献。此外,本文还将 RPA 的具体因素与信息系统开发中的长期问题相结合。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
How to conduct successful business process automation projects? An analysis of key factors in the context of robotic process automation

Purpose

In recent years, the robotic process automation (RPA) technology, a software-based method to automate routine tasks in business processes, has gained significant interest and adoption. However, many implementation projects fail and current literature lacks a synthesis and comprehensive overview of factors that challenge the implementation of RPA, have an impact on success or failure of projects, or, play an enabling role in an RPA project. Hence, the purpose of this research is to identify key factors that should be considered by organizations when conducting an RPA project.

Design/methodology/approach

The paper adopts a qualitative methodology based on data collected in a systematic literature review (SLR) and interviews with 10 RPA experts. Using inductive coding, an integrated framework of key factors is developed.

Findings

The results suggest that the key factors for a successful RPA introduction can be divided into human, organizational and technical factors. Important aspects include for example project management techniques, capabilities and skills of employees, as well as data security considerations.

Originality/value

The paper contributes to knowledge by synthesizing previously dispersed knowledge into an integrated framework, as well as by complementing previous results with new qualitative, empirical data. Additionally, the RPA-specific factors are put into the perspective of persistent problems in information systems development.

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来源期刊
CiteScore
8.60
自引率
9.80%
发文量
58
期刊介绍: Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.
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