利用混合方法心框架和可用性测试，识别并解决员工开发网站的用户体验问题

Jurnal Teknologi Informasi Universitas Lambung Mangkurat (JTIULM) Pub Date : 2024-05-11 DOI:10.20527/jtiulm.v9i1.197

Rini W, Liptia Venica, Rizki Hikmawan

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引用次数: 0

摘要

公司网站在公司的业务流程中发挥着重要作用，其中之一就是管理员工的工作效率。PT.XYZ 利用 Kaizen 网站提高员工素质。对网站操作过程中的用户体验进行评估，是对网站可行性的预期和实际情况进行评估的一种形式。在本研究中，研究人员打算找出 PT.XYZ 公司基于网络的应用程序 "Kaizen 网站 "在运行过程中存在哪些障碍，从而导致网站使用效率低下。本研究涉及 54 名受访者，他们都是 PT.XYZ 的员工。研究结合了 HEART 和可用性测试方法，以确定用户在使用 Kaizen 网站时遇到的障碍并评估用户体验。然后利用分析结果改进网站性能，以创造良好的用户体验。结果显示，每个变量的 HEART 分数平均提高了 9%。可用性测试评估还显示，Kaizen 网站在改进后达到了 90.5 分的可接受水平。

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IDENTIFYING AND FIXING UX-FRICTION EMPLOYEE DEVELOPMENT WEBSITE WITH MIXED APPROACH HEART FRAMEWORK AND USABILITY TESTING

The company website has an important role in the business processes that occur in the company, one of which is managing employee productivity. PT.XYZ utilizes the Kaizen website to improve the quality of its employees. Assessment of user experience while operating the website can be a form of evaluation between expectations and actual conditions related to website feasibility. In this study, the researcher intends to find out what indicators are obstacles in the operation of a web-based application called the Kaizen website at PT.XYZ so that there is inefficiency in its use. This research involved 54 respondents who were employees of PT.XYZ. The combination of HEART and Usability Testing methods is used to identify obstacles experienced by users and evaluate user experience when using the Kaizen website. The results of the analysis are then used to improve website performance in order to create a good user experience. The results showed that the HEART score increased by an average of 9% on each variable. Usability testing assessment also shows that the Kaizen website reaches the acceptable category with a score of 90.5 after improvements are made.

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Jurnal Teknologi Informasi Universitas Lambung Mangkurat (JTIULM)

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