越南报关业绩评估：层次分析法（AHP）研究

Q3 Economics, Econometrics and Finance

World Customs Journal Pub Date : 2024-05-16 DOI:10.55596/001c.117318

Thi Thu Hien Phan, Sangeeta Mohanty

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引用次数: 0

摘要

本研究旨在应用一种名为 "层次分析法（AHP）"的基于事实的方法来评估越南报关行的绩效。它包括根据市场规则和监管合规性对影响报关服务质量的因素的重要性进行加权。根据对 10 名在越南报关行工作 5 年以上的高级管理人员进行的半结构化访谈收集的专家意见，通过 AHP 方法对各因素的重要性进行了排序。结果表明，专业资质、贸易合规性和以对客户的高度承诺、信任和适应性为标志的专业精神是影响报关服务质量的最关键因素。在 AHP 模型的基础上，研究制定了越南海关总署（GDVC）的越南报关行评分标准。

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Assessment of Customs Brokerage Performance in Vietnam: A Study of the Analytic Hierarchy Process (AHP)

This study aims to apply a fact-based methodology called the Analytic Hierarchy Process (AHP) to evaluate the performance of customs brokers in Vietnam. It involves weighting the importance of factors affecting the quality of customs brokerage service based on market rules and regulatory compliance. The significance of the factors was ranked through the AHP method, based on expert opinions gathered from semi-structured interviews with 10 senior managers with over five years of service among Vietnam’s customs brokers. The results indicate that professional qualification, trade compliance and professionalism marked by high commitment, trustworthiness and adaptability with customers, are the most critical factors influencing the quality of customs brokerage service. Building upon the AHP model, the study formulates the Vietnam Customs Broker Scoring Criteria for the General Department of Vietnam Customs (GDVC).

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来源期刊

World Customs Journal Economics, Econometrics and Finance-Economics, Econometrics and Finance (all)

CiteScore

0.70

自引率

0.00%

发文量

期刊介绍： The World Customs Journal is a peer-reviewed journal which provides a forum for customs professionals, academics, industry researchers, and research students to contribute items of interest and share research and experiences to enhance its readers’ understanding of all aspects of the roles and responsibilities of Customs. The World Customs Journal is published electronically, twice a year.