{"title":"关于聊天机器人、人工智能驱动的虚拟对话代理、ChatGPT 的当代综述:应用、公开挑战和未来研究方向","authors":"Avyay Casheekar, Archit Lahiri, Kanishk Rath, Kaushik Sanjay Prabhakar, Kathiravan Srinivasan","doi":"10.1016/j.cosrev.2024.100632","DOIUrl":null,"url":null,"abstract":"<div><p>This review paper offers an in-depth analysis of AI-powered virtual conversational agents, specifically focusing on OpenAI’s ChatGPT. The main contributions of this paper are threefold: (i) an exhaustive review of prior literature on chatbots, (ii) a background of chatbots including existing chatbots/conversational agents like ChatGPT, and (iii) a UI/UX design analysis of prominent chatbots. Another contribution of this review is the comprehensive exploration of ChatGPT’s applications across a multitude of sectors, including education, business, public health, and more. This review highlights the transformative potential of ChatGPT, despite the challenges it faces such as hallucination, biases in training data, jailbreaks, and anonymous data collection. The review paper then presents a comprehensive survey of prior literature reviews on chatbots, identifying gaps in the prior work and highlighting the need for further research in areas such as chatbot evaluation, user experience, and ethical considerations. The paper also provides a detailed analysis of the UI/UX design of prominent chatbots, including their conversational flow, visual design, and user engagement. The paper also identifies key future research directions, including mitigating language bias, enhancing ethical decision-making capabilities, improving user interaction and personalization, and developing robust governance frameworks. By solving these issues, we can ensure that AI chatbots like ChatGPT are used responsibly and effectively across a broad variety of applications. This review will be a valuable resource for researchers and practitioners in understanding the current state and future potential of AI chatbots like ChatGPT.</p></div>","PeriodicalId":48633,"journal":{"name":"Computer Science Review","volume":"52 ","pages":"Article 100632"},"PeriodicalIF":13.3000,"publicationDate":"2024-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"A contemporary review on chatbots, AI-powered virtual conversational agents, ChatGPT: Applications, open challenges and future research directions\",\"authors\":\"Avyay Casheekar, Archit Lahiri, Kanishk Rath, Kaushik Sanjay Prabhakar, Kathiravan Srinivasan\",\"doi\":\"10.1016/j.cosrev.2024.100632\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>This review paper offers an in-depth analysis of AI-powered virtual conversational agents, specifically focusing on OpenAI’s ChatGPT. The main contributions of this paper are threefold: (i) an exhaustive review of prior literature on chatbots, (ii) a background of chatbots including existing chatbots/conversational agents like ChatGPT, and (iii) a UI/UX design analysis of prominent chatbots. Another contribution of this review is the comprehensive exploration of ChatGPT’s applications across a multitude of sectors, including education, business, public health, and more. This review highlights the transformative potential of ChatGPT, despite the challenges it faces such as hallucination, biases in training data, jailbreaks, and anonymous data collection. The review paper then presents a comprehensive survey of prior literature reviews on chatbots, identifying gaps in the prior work and highlighting the need for further research in areas such as chatbot evaluation, user experience, and ethical considerations. The paper also provides a detailed analysis of the UI/UX design of prominent chatbots, including their conversational flow, visual design, and user engagement. The paper also identifies key future research directions, including mitigating language bias, enhancing ethical decision-making capabilities, improving user interaction and personalization, and developing robust governance frameworks. By solving these issues, we can ensure that AI chatbots like ChatGPT are used responsibly and effectively across a broad variety of applications. This review will be a valuable resource for researchers and practitioners in understanding the current state and future potential of AI chatbots like ChatGPT.</p></div>\",\"PeriodicalId\":48633,\"journal\":{\"name\":\"Computer Science Review\",\"volume\":\"52 \",\"pages\":\"Article 100632\"},\"PeriodicalIF\":13.3000,\"publicationDate\":\"2024-04-09\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Computer Science Review\",\"FirstCategoryId\":\"94\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S1574013724000169\",\"RegionNum\":1,\"RegionCategory\":\"计算机科学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"COMPUTER SCIENCE, INFORMATION SYSTEMS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Computer Science Review","FirstCategoryId":"94","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1574013724000169","RegionNum":1,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
A contemporary review on chatbots, AI-powered virtual conversational agents, ChatGPT: Applications, open challenges and future research directions
This review paper offers an in-depth analysis of AI-powered virtual conversational agents, specifically focusing on OpenAI’s ChatGPT. The main contributions of this paper are threefold: (i) an exhaustive review of prior literature on chatbots, (ii) a background of chatbots including existing chatbots/conversational agents like ChatGPT, and (iii) a UI/UX design analysis of prominent chatbots. Another contribution of this review is the comprehensive exploration of ChatGPT’s applications across a multitude of sectors, including education, business, public health, and more. This review highlights the transformative potential of ChatGPT, despite the challenges it faces such as hallucination, biases in training data, jailbreaks, and anonymous data collection. The review paper then presents a comprehensive survey of prior literature reviews on chatbots, identifying gaps in the prior work and highlighting the need for further research in areas such as chatbot evaluation, user experience, and ethical considerations. The paper also provides a detailed analysis of the UI/UX design of prominent chatbots, including their conversational flow, visual design, and user engagement. The paper also identifies key future research directions, including mitigating language bias, enhancing ethical decision-making capabilities, improving user interaction and personalization, and developing robust governance frameworks. By solving these issues, we can ensure that AI chatbots like ChatGPT are used responsibly and effectively across a broad variety of applications. This review will be a valuable resource for researchers and practitioners in understanding the current state and future potential of AI chatbots like ChatGPT.
期刊介绍:
Computer Science Review, a publication dedicated to research surveys and expository overviews of open problems in computer science, targets a broad audience within the field seeking comprehensive insights into the latest developments. The journal welcomes articles from various fields as long as their content impacts the advancement of computer science. In particular, articles that review the application of well-known Computer Science methods to other areas are in scope only if these articles advance the fundamental understanding of those methods.