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引用次数: 0
摘要
船舶维修服务提供商(SRSP)分为修理厂和修理厂。船东持有的船舶管理和营运程序中详细规定了对修船服务提供商服务质量的评估过程,船东必须每年对修船服务提供商进行评估,以确保持续提供高质量的维护和修理服务。自律维修商提供的高质量维修服务还能增强船东的实力,确保船舶顺利通过船旗、PSC 和 CLASS 检验,保持船舶的适航性。本研究结合模糊质量功能展开(FQFD)和灰色关系分析(GRA)对自修船厂的服务质量进行了评估。研究结果表明,"合理定价和折扣条件 "和 "高质量维修和以可靠性为中心的保障服务 "分别是修理厂和船厂必须优先考虑的技术解决方案。此外,本研究讨论的评价标准、技术解决方案和研究成果也为船东和 SRSP 提供了参考。
The Technology Solutions of Service Quality for Ship Repair Service Providers
Ship repair service providers (SRSPs) are divided into repair shops and repair yards. The process of evaluating the service quality of SRSPs is detailed in the ship management and operation procedures held by ship-owners, who must evaluate SRSPs annually to ensure the continued provision of high-quality maintenance and repair services. The high-quality repair services provided by SRSPs can also enhance the strength of ship-owners; ensure the ship successfully passes Flag, PSC, and CLASS inspections; and maintain the ship’s seaworthiness. This study combined fuzzy quality function deployment (FQFD) and grey relational analysis (GRA) to evaluate the service quality of SRSPs. The research findings revealed that “reasonable pricing and discount conditions” and “high-quality repairs and reliability-centred guarantee service” are the technical solutions that must be prioritised by repair shops and yards, respectively. Moreover, the evaluation criteria, technical solutions, and research results discussed in this study provide a reference for ship-owners and SRSPs.
期刊介绍:
The International Journal of Maritime Engineering (IJME) provides a forum for the reporting and discussion on technical and scientific issues associated with the design and construction of commercial marine vessels . Contributions in the form of papers and notes, together with discussion on published papers are welcomed.