Implementation of Administrative Service Policy at The Makassar City Population and Civil Registry Service

The problem in this study is the implementation of policies that have not been optimal at the Makassar City Population and Civil Registry Office. This study aims to analyze the implementation of administrative service policies at the Makassar City Population and Civil Registry Office. This type of research is qualitative research. Primary data sources were obtained through interviews with 18 informants and supported by observation and documentation review at the Makassar City Population and Civil Registry Office. The results of the study indicate that the implementation of the administrative service policy has interpreted the above policies. However, the arrangement for employee placement is less effective because it only places two employees at the file verification counter so that its implementation results in long queues. This shows the lack of coordination by the implementor on the existing service arrangements and procedures and the lack of socialization to the community, resulting in the weak ability of the community to adapt to the procedures and service innovations that have been made. Thus, it is recommended to apply the Optimal One-Stop Integrated Service Model so that the administrative services of the Makassar City Population and Civil Registration Service are more effective. The need to improve effective coordination between implementing organizations to meet all resource requirements so that Standard Operating Procedures and service innovations are made according to the needs of the organization and society. Furthermore, the Operational Standards and Procedures as well as service innovations should be maximally disseminated by the implementers so that the public knows and understands the existing work mechanisms at the Makassar City Population and Civil Registry Office.