通过文献综述确定客户关系管理战略的趋势主题和可持续性

Q2 Business, Management and Accounting

Journal of Relationship Marketing Pub Date : 2024-02-22 DOI:10.1080/15332667.2024.2307107

Tanuja Garg, Rupali Madan

引用次数: 0

摘要

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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A Bibliographic Review to Identify Trend Topics and Sustainability of Customer Relationship Management Strategies

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来源期刊

Journal of Relationship Marketing Business, Management and Accounting-Marketing

CiteScore

10.20

自引率

0.00%

发文量

期刊介绍： The Journal of Relationship Marketing is a quarterly journal that publishes peer-reviewed (double-blind) conceptual and empirical papers of original works that make serious contributions to the understanding and advancement of relationship and marketing theory, research, and practice. This academic journal is interdisciplinary and international in nature. Topics of interest (not limited to): Evolution and life cycle of RM; theoretical and methodological issues in RM; types of RM, networks and strategic alliances; internal communication, quality, trust, commitment, satisfaction, loyalty, and dissolution in RM; applications of RM in different disciplines and industries; international perspectives in RM; RM strategies in services economy, higher education, and e-commerce; RM, technology, and the Web; profitability and RM; case studies and best practices in RM. If you are interested in becoming an ad-hoc reviewer, please e-mail a brief statement indicating your area of expertise and interest along with a copy of your CV.