游客满意度和重游意向：水上乐园旅游的吸引力、可进入性和设施的作用

Q1 Social Sciences

Geojournal of Tourism and Geosites Pub Date : 2024-03-29 DOI:10.30892/gtg.52125-1202

A. G. Sugiama, Dwi Suhartanto, C. Lu, I. W. Rediyasa, Reggy Pramudya Sulaeman, Flora Maria Renalda

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引用次数: 0

摘要

虽然调查旅游要素对满意度和重游意向的影响至关重要，但还没有任何类似的研究专门探讨年轻游客对水上公园的感知。本研究旨在探讨吸引力、可进入性和设施对满意度和重游意向的影响。研究采用定量研究方法，对 269 名年轻水上乐园游客的数据进行了 SEM-PLS 模型分析。结果表明，吸引力、可进入性和主要设施对青年水上乐园游客的满意度和重游意向具有显著的预测作用。同时，辅助设施的作用不如主要设施重要。即使游客对配套设施感到满意，这些配套设施也不会使他们产生重游的意愿。本研究还发现了一个有趣的发现，即无论是直接还是间接，配套设施都不会对重游意向产生影响，而且满意度也不会调解配套设施对重游意向的影响。这些发现为水上乐园管理者提供了有意义的启示，即提供令游客满意的旅游要素，从而使他们产生强烈的重游意愿。

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TOURIST SATISFACTION AND REVISIT INTENTION: THE ROLE OF ATTRACTION, ACCESSIBILITY, AND FACILITIES OF WATER PARK TOURISM

Although it is crucial to investigate the effect of tourism components on satisfaction and revisit intention, there has not been any similar study that specifically explores the perception of young tourists visiting water parks. This study aims to investigate the effect of attraction, accessibility, and facilities on satisfaction and revisit intention. Using quantitative research methods with 269 young water park tourists, the data were analyzed by using SEM-PLS modeling. The results reveal that attraction, accessibility, and main facilities are significant predictors of satisfaction and revisit intention of young wate r park tourists. Meanwhile, the role of supporting facilities is not as important as the main ones. Support facilities do not impact revisit intention through young tourist satisfaction, even though tourists are satisfied with the support facilities, these supporting facilities do not make them intend to revisit. This study also discovers an interesting finding, that support facilities, both directly and indirectly, had no effect on revisit intention, and satisfaction does not mediate the effect of support facilities on revisit intention. These findings provide a meaningful insight for water park managers to provide tourism components that satisfy visitors so they have a strong intention to revisit.

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来源期刊

Geojournal of Tourism and Geosites Social Sciences-Geography, Planning and Development

CiteScore

3.90

自引率

0.00%

发文量

156

审稿时长

24 weeks

期刊介绍： GeoJournal of Tourism and Geosites is a scientific publication, with an international status. The Journal is issued under the aegis of the University of Oradea, Department of Geography, Tourism and Territorial Planning, Territorial Studies and Analysis Centre (Romania) and the Academy of Physical Education and Sports from Gdańsk, Faculty of Tourism and Recreation (Poland). At the initiative of an international group of specialists, based on an editorial and scientific committee with a wide international coverage, including leading figures in the field, in 2008 was published the first English issue of the GeoJournal of Tourism and Geosites. The printable format (2-3 issues per year) is supported by the on-line version. The journal aims to publish relevant contributions in tourism, geosites and other areas whose analysis is related to these fields, standing out through originality and scientific contribution to the knowledge and development of this area. An important objective is to promote academic and applied research based on interdisciplinarity with a complex local and global approach.