将广告呼叫中心的放弃成本降至最低的调度政策

IF 2 3区工程技术 Q3 ENGINEERING, INDUSTRIAL

IISE Transactions Pub Date : 2024-03-18 DOI:10.1080/24725854.2024.2331583

Sina Ansari, Laurens Debo, Seyed M.R. Iravani

引用次数: 0

摘要

广告呼叫中心按一定顺序接听电话，以减少放弃电话的数量，从而最大限度地减少收入损失。我们研究了一个多类队列系统，该系统只有一个服务器，客户放弃呼叫的数量会随着时间的推移而增加。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Scheduling Policies to Minimize Abandonment Costs in Infomercial Call Centers

Infomercial call centers answer calls in an order that reduces the number of abandoned calls to minimize lost revenue. We study a multi-class queuing system with a single server and customer abando...

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来源期刊

IISE Transactions Engineering-Industrial and Manufacturing Engineering

CiteScore

5.70

自引率

7.70%

发文量

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