适合家庭的生活:通过定性研究探索土耳其人使用 COVID-19 追踪应用程序的体验

IF 3.1 1区 文学 Q1 COMMUNICATION
Alper Alan
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引用次数: 0

摘要

许多国家已开发出管理 COVID-19 的移动应用程序。然而,要使这些应用程序真正有效,还需要得到社会的广泛采用。迄今为止,有关这些应用程序的用户体验和观点的定性研究较少。本研究旨在探讨用户如何看待和使用土耳其提供的 COVID-19 追踪应用程序的不同功能。通过电话进行了半结构化访谈(n = 15),并进行了录音和逐字转录。通过主题分析法对转录内容进行分析。分析开始时,首先通过开放式编码对每份记录进行句子层面的分类,然后将其归纳为更广泛的主题。共有来自 10 个不同城市的 8 名男性和 7 名女性参与者参加了访谈。参与者的平均年龄为 32 岁(SD = 6.8),使用应用程序的时间为 9.8 个月(SD = 3.1)。主题分析揭示了五个关键主题:长期采用和参与、感知和期望功能、隐私问题、可靠性以及情感和行为影响。用户下载和使用该应用程序的主要原因是查看其所在地区的 COVID-19 密度图以及获取个人健康代码进行安全检查。COVID-19 密度地图使许多用户改变了他们通常的旅行和购物地点。大多数参与者对共享个人数据以共同管理大流行病感到放心。大多数人认为该应用程序很有用,他们表示该应用程序使他们能够采取预防措施来抵御病毒,因此在情绪上帮助他们感觉良好。未来的联系人追踪应用程序需要提供指标,使用户能够评估应用程序的使用是否对大流行病有所影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Life fits home: Exploring people's experience with a COVID-19 tracing app in Turkey through a qualitative study
Mobile apps have been developed to manage COVID-19 in many countries. However, for these apps to be truly effective, they need to be widely adopted by society. To date, there has been less qualitative research on user experiences and perspectives on these apps. The goal of this study was to explore how users perceive and use different features of a COVID-19 tracing app provided in Turkey. Semi-structured interviews ( n = 15) were conducted over the phone, audio recorded, and then transcribed verbatim. The transcriptions were analyzed through thematic analysis. The analysis began by categorizing each transcript at the sentence level through open codes, which then grouped into broader themes. In total, 8 male and 7 female participants from 10 different cities took part in the interviews. On average, participants were 32 years ( SD = 6.8) old, and their app usage experience was 9.8 months ( SD = 3.1). Thematic analysis revealed five key themes: long-term adoption and engagement, perception and desired features, privacy concerns, reliability, and emotional and behavioral impact. The main reasons for users to download and use the app were to check the COVID-19 density map in their region and to access personal health codes for security checks. The COVID-19 density map caused many users to change where they usually travel and shop. Most participants felt comfortable sharing their personal data to collectively manage the pandemic. The majority found the app useful, stating that the app allows them to take precautions against the virus and therefore helps them feel good emotionally. Future contact tracing apps need to provide indicators to enable users to evaluate whether app use is making a difference in the pandemic.
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来源期刊
CiteScore
9.40
自引率
16.30%
发文量
36
期刊介绍: Mobile Media & Communication is a peer-reviewed forum for international, interdisciplinary academic research on the dynamic field of mobile media and communication. Mobile Media & Communication draws on a wide and continually renewed range of disciplines, engaging broadly in the concept of mobility itself.
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