What matters to graduate students? Experiences at a statistical consulting center from pre‐ to post‐COVID‐19 pandemic

The COVID‐19 pandemic led to unprecedented changes in all levels of society, including the statistical consulting field. This paper focuses on the experiences of graduate student consultants and clients at our statistical consulting center (SCC) that operates all year independent of semesters. During the lockdown period, work continued without interruption and was conducted remotely, but there was a temporary reduction in utilization. Advice on statistical methods, help with data analysis and educational offerings are the main appeals to utilize SCC services. We describe our mentoring approach for graduate student research assistants (RAs) and how pandemic changes affected RAs and clients. Based on experiences during the pandemic, we offer practical suggestions for SCCs' approaches to research support, work characteristics and collaborations to improve the experiences of graduate students, both as consultants and clients. Most collaboration meetings are now virtual by request from clients. Telecommuting supports flexible personal schedules and needs. Online educational offerings provide easier access for participants and more opportunities for a wider range of topics and presenters. However, mentoring sessions for RAs are best conducted in‐person, and every effort should be made to encourage in‐person interactions and collaborations between staff members to advance the effectiveness of post‐pandemic SCCs.