在混合工作中实现同步互动的对称性是不可能的

IF 4.8 2区 计算机科学 Q1 COMPUTER SCIENCE, CYBERNETICS
Pernille Bjørn, Juliane Busboom, Melanie Duckert, Susanne Bødker, Irina Shklovski, Eve Hoggan, Kellie Dunn, Qianqian Mu, Louise Barkhuus, Nina Boulus-Rødje
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引用次数: 0

摘要

多年来,为支持跨距离同步互动而设计新技术的重点一直是为地理上分散的参与者之间的参与创造对称性。在某种程度上,同步互动的对称性已经在技术上实现了(而社会、历史、政治和等级制度等多方面的问题依然存在),并在大流行病期间远程工作技术的使用增加中得到了实证。然而,在混合工作中实现同步互动的方式有所不同,因为一些参与者在同一地点工作,而另一些参与者则分布在不同的地理位置,这种不对称为此类互动带来了更多的复杂性。针对这一挑战,我们提出了以下问题:在混合工作环境中,合作工作参与的对称性能达到什么程度?我们通过对不同组织、活动和事件中收集到的多个不同的同步混合互动实证案例进行分析,来探讨这个问题。我们发现,完成混合工作所需的努力包括额外的衔接工作,这对于跨站点、跨设备和跨应用程序绑定多个相互交织的人工制品是必不可少的。此外,在不同地点设置多个人工制品,再加上不同参与者之间的不对称搭配,会使每个参与者的技术参照基准不一致。混合工作中的所有参与者都只能使用混合设置的一部分,没有任何一个人可以使用完整的设置。技术框架的不一致造成了合作中不可逾越的鸿沟,导致所有混合工作情境的基本特征都是非对称关系。我们认为,要想通过设计来解决这个问题,就不可能在混合同步交互中实现对称。相反,我们建议混合工作合作技术的设计者转向开发支持混合工作的人工制品生态,把非对称作为一个必要的特征。从根本上说,设计策略应探索利用多种不同人工制品生态的新方法,这些人工制品生态是混合协作的基础。我们建议,在未来的混合互动技术设计中,不要追求对称性,而应注重非对称条件。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Achieving Symmetry in Synchronous Interaction in Hybrid Work is Impossible

Designing new technologies to support synchronous interaction across distance has for many years focused on creating symmetry for participation between geographically distributed actors. Symmetry in synchronous interaction has, to some extent, been achieved technologically (while multiple social, historical, political, and hierarchical concerns continue to exist) and proven empirically in the increased use of remote-work technologies that were used during the pandemic. However, synchronous interaction in hybrid work is achieved differently, since the asymmetry produced by some participants being collocated while others geographically distributed introduces increased complexities for such interactions. Focusing on this challenge, we ask: To what extent can symmetry in cooperative work engagements be achieved in hybrid work contexts? We explore this question by interrogating multiple different empirical examples of synchronous hybrid interaction collected across different organizations, activities, and events. We found that the effort required to accomplish hybrid work includes additional articulation work necessary for bounding multiple intertwined artefacts across sites, devices, and applications. Further, the multiple artefacts setup across sites, combined with asymmetric collocation across participants, produce incongruence in technological frames of reference for each participant. All participants in hybrid work have only partial access to the hybrid setup, and no single person has access to the complete setup. The incongruence in technological frames produces insurmountable gaps in collaboration, causing all hybrid work situations to be characterized fundamentally by asymmetric relationships. We argue that symmetry in hybrid synchronous interaction is impossible to attain in attempts to solve this problem through design. Instead, we propose that designers of cooperative technologies for hybrid work shift towards developing artefact-ecologies supporting hybrid work, focusing on asymmetry as a necessary feature. Fundamentally, the design strategy should explore novel ways of taking advantage of the multiple different artefact-ecologies which serve as the foundation for the hybrid collaboration. Instead of striving for symmetry, we propose to feature asymmetric conditions in future technology designs for hybrid interaction.

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来源期刊
ACM Transactions on Computer-Human Interaction
ACM Transactions on Computer-Human Interaction 工程技术-计算机:控制论
CiteScore
8.50
自引率
5.40%
发文量
94
审稿时长
>12 weeks
期刊介绍: This ACM Transaction seeks to be the premier archival journal in the multidisciplinary field of human-computer interaction. Since its first issue in March 1994, it has presented work of the highest scientific quality that contributes to the practice in the present and future. The primary emphasis is on results of broad application, but the journal considers original work focused on specific domains, on special requirements, on ethical issues -- the full range of design, development, and use of interactive systems.
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