Structured Telephone Support for Heart Failure Patients: A Literature Review.

More than 5 million people in the United States suffer from heart failure. The impact of this chronic disease on costs, morbidity, and mortality is staggering. There is a critical need to improve heart failure management to reduce costs and improve quality of life. One strategy is structured telephone support, which consists of a healthcare provider calling the patient after hospital discharge at scheduled intervals to conduct symptom screening and disease management education. The purpose of this literature review is to analyze the quality and strength of studies that examined the effect of structured telephone support on heart failure outcomes. Eleven articles met the inclusion criteria. Beneficial outcomes were noted in hospital readmission rates, mortality, quality of life, and heart failure symptoms. Given the propensity of structured telephone support to improve quality of life while decreasing readmission and mortality rates, home healthcare agencies should consider implementing this low-cost intervention.