图书馆员弥合数字鸿沟：芬兰的经验

Q3 Social Sciences

Journal of Access Services Pub Date : 2023-10-02 DOI:10.1080/15367967.2023.2292210

Emmi Lehtinen, Seppo Poutanen, Anne Kovalainen

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引用次数: 0

摘要

摘要在许多国家，公共图书馆在支持公民获取公共在线服务方面发挥着至关重要的作用。在芬兰，图书馆既提供传统的图书馆服务，也提供数字支持，帮助客户访问个人银行账户和健康记录。然而，这些新的支持需求对图书馆员专业知识和工作的影响仍未得到充分研究。为了弥补这一不足，我们采访了 21 位图书馆员，探究他们在提供数字访问服务方面的经验。我们对访谈记录进行了定性主题分析，发现了数字关怀工作的四个情境维度，其中包括道德和情感方面。我们还推荐了一些数字访问服务的最佳实践。

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Librarians bridging the digital divide: Experiences from Finland

Abstract In various countries, public libraries play a crucial role in supporting citizens’ access to public online services. In Finland, libraries provide both traditional library services and digital support to help customers access their personal bank accounts and health records. However, the impact these new support demands on librarians’ expertise and work remains understudied. To address this gap, we interviewed 21 librarians, exploring their experiences in providing digital access services. Qualitative thematic analysis of the transcripts revealed four situational dimensions of digital care work, which encompasses ethical and emotional aspects. We also recommend some best practices for digital access services.

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来源期刊

Journal of Access Services Social Sciences-Library and Information Sciences

CiteScore

1.50

自引率

0.00%

发文量

期刊介绍： The Journal of Access Services welcomes the submission of research, theory, and practice papers relevant to the access services in libraries and archives of all types. Access Services is the broad field and collective term of all the services that provide, facilitate, and manage the access of the clientele to the information resources acquired or made available by the libraries or archives with the aim of allowing for easy and convenient retrieval of needed information, utilization of information resources to the fullest extent, and greatest availability of resources to each of the clientele.