{"title":"实现业务流程管理与知识管理的整合。IT 系统的视角","authors":"A. Bitkowska, Beata Detyna, Jerzy Dariusz Detyna","doi":"10.2478/emj-2023-0027","DOIUrl":null,"url":null,"abstract":"Abstract The processes of globalisation, the ongoing threat of the COVID-19 epidemic, the continuing war in Ukraine, and constantly emerging new technological solutions require organisations to adapt to changes constantly. Meanwhile, implemented business process management (BPM) often fails to integrate processes and knowledge resources. The awareness of the IT systems’ role in management processes is still lacking. These premises influenced the implementation of the main research goal to identify the approach of Polish private and public enterprises and various industries to the BPM integration with knowledge management (MK) in the context of using new information technologies. The presented research results justify the usefulness of building relationships between the process and knowledge resources under dynamically changing conditions using IT systems. The diagnostic survey results confirmed the key importance of developing such BPM and MK elements as evidence-based decisions, strategic goals, measurement systems, databases, digital innovations, and IT use for data processing. The presented material can support managers of various organisation types in decision-making processes by fully understanding the IT systems’ role and potential in process and knowledge management. Also, the article’s implications are a source of guidelines, helping organisations to implement management systems based on modern technologies. The value of the publication is a wide range of respondents: 107 large, medium, small, and micro-enterprises operating in Poland. The article’s research results also concern economic activities such as production, logistics, transport, banking, insurance, IT, telecommunications/ media, public administration, healthcare/pharmaceuticals, consulting, energy, and construction.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"31 3-4","pages":"34 - 52"},"PeriodicalIF":0.0000,"publicationDate":"2023-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective\",\"authors\":\"A. 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引用次数: 0
摘要
摘要 全球化进程、COVID-19 流行病的持续威胁、乌克兰的持续战争以及不断涌现的新技术解决方案都要求组织不断适应变化。与此同时,已实施的业务流程管理(BPM)往往无法整合流程和知识资源。人们对 IT 系统在管理流程中的作用仍然缺乏认识。这些前提影响了主要研究目标的实现,即在使用新信息技术的背景下,确定波兰私营和公共企业以及各行业在业务流程管理(BPM)与知识管理(MK)整合方面的方法。所提交的研究结果证明,在动态变化的条件下,利用信息技术系统在流程和知识资源之间建立关系是非常有用的。诊断性调查结果证实了开发基于证据的决策、战略目标、测量系统、数据库、数字创新和使用信息技术进行数据处理等业务流程管理和知识管理要素的关键重要性。通过充分了解信息技术系统在流程和知识管理中的作用和潜力,所提供的材料可以为各种类型组织的管理人员在决策过程中提供支持。此外,文章的含义也是指导原则的来源,有助于组织实施基于现代技术的管理系统。该出版物的价值在于广泛的受访者:107 家在波兰经营的大型、中型、小型和微型企业。文章的研究成果还涉及生产、物流、运输、银行、保险、IT、电信/媒体、公共管理、医疗保健/制药、咨询、能源和建筑等经济活动。
Towards Integration of Business Process Management and Knowledge Management. IT Systems’ Perspective
Abstract The processes of globalisation, the ongoing threat of the COVID-19 epidemic, the continuing war in Ukraine, and constantly emerging new technological solutions require organisations to adapt to changes constantly. Meanwhile, implemented business process management (BPM) often fails to integrate processes and knowledge resources. The awareness of the IT systems’ role in management processes is still lacking. These premises influenced the implementation of the main research goal to identify the approach of Polish private and public enterprises and various industries to the BPM integration with knowledge management (MK) in the context of using new information technologies. The presented research results justify the usefulness of building relationships between the process and knowledge resources under dynamically changing conditions using IT systems. The diagnostic survey results confirmed the key importance of developing such BPM and MK elements as evidence-based decisions, strategic goals, measurement systems, databases, digital innovations, and IT use for data processing. The presented material can support managers of various organisation types in decision-making processes by fully understanding the IT systems’ role and potential in process and knowledge management. Also, the article’s implications are a source of guidelines, helping organisations to implement management systems based on modern technologies. The value of the publication is a wide range of respondents: 107 large, medium, small, and micro-enterprises operating in Poland. The article’s research results also concern economic activities such as production, logistics, transport, banking, insurance, IT, telecommunications/ media, public administration, healthcare/pharmaceuticals, consulting, energy, and construction.