重新配置客户服务领域：管理者、对话设计者和人类代理对人类与聊天机器人协作的看法

IF 1.6 Q3 MANAGEMENT

International Journal of Innovation and Technology Management Pub Date : 2023-12-22 DOI:10.1142/s0219877024500287

Gabriëlla Martijn, Charlotte Van Hooijdonk, Florian Kunneman, Hans Hoeken

引用次数: 0

摘要

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Reconfiguring The Customer Service Domain: Perspectives Of Managers, Conversational Designers, And Human Agents On Human-Chatbot Collaboration

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来源期刊

International Journal of Innovation and Technology Management MANAGEMENT-

CiteScore

3.40

自引率

16.70%

发文量

期刊介绍： The main emphasis of the International Journal of Innovation and Technology Management (IJITM) is on the promotion and discussion of excellent research on technological innovation. As a platform for reporting, sharing, as well as exchanging ideas, IJITM encourages novel research findings, industry best practices, and reports on recent trends. In particular, the journal focuses on managerial issues and challenges (and ways to address them) motivated through the increasing pace of technological advancement globally. This international and interdisciplinary research dimension is emphasized in order to promote greater exchange between researchers of different disciplines as well as cultural and national backgrounds. This double-blind peer-reviewed journal encompasses all facets of the process of technological innovation from idea generation, conceptualization of new products and processes, R&D activities, and commercial application. Research on all firm sizes, from entrepreneurial ventures, small and medium sized enterprises (SMEs), as well as large organizations, is welcome.