印度认证医院员工队伍的可持续性与服务质量：工作参与的中介作用

Q1 Social Sciences

Problems and perspectives in management Pub Date : 2023-12-18 DOI:10.21511/ppm.22(1).2024.03

Nagendrappa Prakash, Arjunan Satya Nandini

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引用次数: 0

摘要

近年来，印度的医疗保健行业经历了显著的增长和转型，对优质医疗保健服务的需求急剧增长。医护人员队伍的可持续性和认证医院的服务质量是对印度整个医疗系统产生重大影响的关键因素。本研究旨在调查印度经认证医院的员工队伍可持续性、医疗服务质量和工作参与度之间的关系。本研究采用描述性研究设计，并使用结构化问卷从医生和护士那里收集原始数据，因为他们在工作场所有更多的职业倦怠意向。研究的样本量为 384 名受访者：86.2%为医生，13.8%为护士。研究结果显示，未婚医生和护士表现出更强的可持续性（得分为 3.7767）。同样，"千禧一代 "的可持续发展能力（3.8106 分）也高于 "X一代"（3.7775 分）。值得注意的是，与护士（得分 3.6061）相比，医生在工作场所表现出更高的可持续性（得分 3.7772）。工作参与度随年收入而变化。女性员工对医疗服务质量持有更多好感（得分 3.8583）。研究发现，劳动力可持续性、医疗服务质量和工作投入度呈正相关。此外，研究还发现，劳动力的可持续发展对医院的服务质量有积极而显著的影响（22.4%），而工作投入则是劳动力可持续发展和医疗服务质量的中介。

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Workforce sustainability and quality of service in accredited hospitals in India: Mediating role of job engagement

The healthcare industry in India has witnessed remarkable growth and transformation in recent years, with a burgeoning demand for quality healthcare services. The sustainability of the healthcare workforce and the service quality of accredited hospitals are critical factors that significantly influence the overall healthcare system in India. This study aims to investigate the relationship between workforce sustainability, quality of healthcare service, and job engagement within the context of accredited hospitals in India. A descriptive research design is employed, and a structured questionnaire is used to gather primary data from the doctors and nurses as they have more burnout intentions at the workplace. The sample size of the study is 384 respondents: 86.2% are doctors and 13.8% are nurses. The study results reveal that unmarried doctors and nurses exhibit greater sustainability (with a score of 3.7767). Similarly, the millennial workforce demonstrates higher sustainability (scoring 3.8106) than the Gen X cohort (scoring 3.7775). Notably, doctors exhibit greater sustainability in the workplace (scoring 3.7772) when contrasted with nurses (scoring 3.6061). Job engagement varies with the annual income. The female workforce holds more favorable perceptions regarding the quality of healthcare service (scoring 3.8583). The study found that workforce sustainability, quality of healthcare service, and job engagement are positively correlated. Further, the study revealed that workforce sustainability positively and significantly impacts service quality in hospitals (22.4%), and job engagement mediates the workforce sustainability and quality of healthcare services.

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来源期刊

Problems and perspectives in management Social Sciences-Law

CiteScore

2.90

自引率

0.00%

发文量

152

审稿时长

11 weeks

期刊介绍： The purpose of the journal is coverage of different aspects of management and governance, such as international organizations and communities’ management, state and regional governance, company’s management, etc. The key aspects of planning, organization, motivation and control in various areas and in different countries are subject of the journal''s scope. The journal publishes articles, which are focused on existing and new methods, techniques and approaches in the field of management. It publishes contemporary and innovative researches, including theoretical and empirical research papers.