通过简化和突出说明降低财产税申报表格的出错率

IF 1.1 Q3 PUBLIC ADMINISTRATION
Matúš Sloboda, Monika Šmeringaiová, Patrik Pavlovský
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引用次数: 0

摘要

本文是一项关于减轻行政负担的混合方法研究,更具体地说,是关于填写财产税申报表的学习成本的研究。论文介绍了指南的编制过程,该指南简化了填表说明,并对指南在降低错误率方面的效果进行了实验测试。斯洛伐克成年青年(43 人)被分为两组:治疗组使用指南手册,对照组使用财政部提供的官方说明。指导手册旨在通过行为支持(简化、突出显示、举例说明等)降低学习成本。结果表明,与财政部提供的复杂说明相比,指导手册有助于显著减少错误数量。不过,虽然指导手册在减少简单任务中的错误方面非常有效,但对于数学计算等更复杂的任务来说,它的帮助可能还不够。因此,简化说明必须与预填表格等干预措施同时进行。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Reducing Error Rate in Property Tax Declaration Forms through Simplification and Highlighting Instructions
The paper is mixed-method research on reducing administrative burden and, more specifically, the learning costs of filling out a property tax declaration form. It presents the development process of a guidebook, which simplified the instructions and experimentally tested the effectiveness of the guidebook in lowering the error rate. Young Slovak adults (N=43) were divided into two groups; the treatment group worked with the guidebook, and the control group used the official instructions the Ministry of Finance provided. The guidebook aimed to decrease learning costs using behavioural support (simplification, highlighting, examples, and the like). The results suggest that the guidebook helps significantly decrease the number of errors compared to the complex instructions the Ministry of Finance provided. However, while the guidebook is very effective in reducing errors in simple tasks, it may not be sufficient help for more complex tasks such as mathematical calculations. Therefore, simplified instructions must go hand-in-hand with interventions such as pre-populating of forms.
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来源期刊
CiteScore
2.70
自引率
18.20%
发文量
10
审稿时长
6 weeks
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