主管支持、角色认知、情绪耗竭对房地产经纪人离职意向的影响

IF 2 4区 管理学 Q3 MANAGEMENT
Chun-Chang Lee , Wen-Chih Yeh , Zheng Yu , Ting-Hsuan Tsai
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引用次数: 3

摘要

本研究探讨影响房地产经纪人离职倾向的因素。评估了个体层面因素(角色冲突、角色模糊、人际冲突和情绪耗竭)和组织层面因素(主管支持和群体信任)对离职意向的影响。采用分层线性中介建模方法。本研究以高雄市房地产公司的房地产经纪人为对象,进行问卷调查。选定的97个分支机构各发放了10份问卷。970份问卷中,71家分行回收393份,剔除43份无效问卷后,59家分行回收350份有效问卷,有效回复率为36.1%。实证结果显示,人际冲突在主管支持对情绪耗竭的影响中起中介作用,且具有完全的中介作用。团队信任没有中介主管支持对员工离职倾向的影响,直接、负向且具有统计学意义。工作满意度在情绪耗竭对离职意向的影响中起部分中介作用。研究结果表明,在组织和个人层面,主管支持和情绪耗竭对员工离职意向的影响最大。这证明了主管支持和情绪耗竭在研究离职意向时的重要性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The impacts of supervisor support, role perception, and emotional exhaustion on the turnover intentions of real estate brokers

This study investigated the factors affecting turnover tendency of real estate brokers. The impact of individual-level factors (role conflict, role ambiguity, interpersonal conflict, and emotional exhaustion) and organizational-level factors (supervisor support and group trust) on turnover intentions was assessed. A hierarchical linear mediation modeling approach was used. A questionnaire was administered to real estate brokers working at real estate companies in Kaohsiung City. Ten questionnaires were administered to each of the selected 97 branch offices. Of the 970 questionnaires, 393 were recovered from 71 branches, and after omitting 43 invalid responses, there were 350 valid questionnaires from 59 branches, indicating an effective response rate of 36.1 %. The empirical results showed that interpersonal conflict mediated the impact of supervisor support on emotional exhaustion, with a full mediating effect being observed. Group trust did not mediate the impact of supervisor support on turnover tendency, which was direct, negative, and statistically significant. Job satisfaction partially mediated the impact of emotional exhaustion on turnover intentions. Our results suggest that supervisor support and emotional exhaustion, at the organizational and individual level, respectively, had the greatest impacts on turnover intentions. This demonstrates the importance of supervisor support and emotional exhaustion when researching turnover intentions.

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来源期刊
CiteScore
4.00
自引率
10.00%
发文量
36
审稿时长
71 days
期刊介绍: The Scandinavian Journal of Management (SJM) provides an international forum for innovative and carefully crafted research on different aspects of management. We promote dialogue and new thinking around theory and practice, based on conceptual creativity, reasoned reflexivity and contextual awareness. We have a passion for empirical inquiry. We promote constructive dialogue among researchers as well as between researchers and practitioners. We encourage new approaches to the study of management and we aim to foster new thinking around management theory and practice. We publish original empirical and theoretical material, which contributes to understanding management in private and public organizations. Full-length articles and book reviews form the core of the journal, but focused discussion-type texts (around 3.000-5.000 words), empirically or theoretically oriented, can also be considered for publication. The Scandinavian Journal of Management is open to different research approaches in terms of methodology and epistemology. We are open to different fields of management application, but narrow technical discussions relevant only to specific sub-fields will not be given priority.
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