迈向成功:通过全面质量管理和卓越服务揭示集装箱航运公司的财务和谐

IF 3.6 Q2 MANAGEMENT
Luay Jum’a, Marwan Mansour
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引用次数: 0

摘要

背景:本文围绕着一个细致的探索,旨在识别全面质量管理(TQM)和服务质量(SQ)实践对集装箱航运业内公司财务绩效(FP)的影响。我们的追求进一步延伸,深入研究SQ作为TQM-FP关系中潜在中介因素的复杂性。这项独特的研究调查了六个TQM实践与五个SQ因素,分析了它们对公司FP的影响。方法:本研究采用定量研究方法。数据是通过物流专家和航运领域专家的结构化问卷收集的。结果:研究发现,两个全面质量管理实践(管理层领导和员工参与)对服务质量水平有显著的正向影响,其中一个服务质量维度(即响应性)对集装箱航运公司的服务质量有最大和最显著的影响。此外,SQ在TQM和FP之间起到中介作用。结论:本研究通过建立一个概念模型提供了理论贡献,该模型阐明了全面质量管理实践与SQ对集装箱航运公司FP的程度之间的相关性。此外,本研究为管理者提供了一种工具,用于识别、优先排序和改进对财务成功有重大贡献的关键TQM和SQ实践。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Cruising to Success: Unveiling the Financial Harmony of Container Shipping Firms through Total Quality Management and Service Excellence
Background: This paper revolves around a meticulous exploration aimed at discerning the impact of total quality management (TQM) and service quality (SQ) practices upon the financial performance (FP) of firms within the container shipping industry. Our pursuit extends further, delving into the intricacies of SQ as a potential mediating factor in the TQM–FP relationship. This distinctive study investigated six TQM practices in conjunction with five SQ factors, analyzing their impact on firm FP. Methods: This study used a quantitative research approach. Data were collected through a structured questionnaire from logistics specialists and experts in the shipping field. Results: The findings were interesting and showed that two TQM practices—managerial leadership and employee involvement—have a significant positive effect on SQ levels, and one SQ dimension, namely responsiveness, has the biggest and most significant effect on the FP of container shipping companies. Furthermore, SQ mediates the relationship between TQM and FP. Conclusions: This study provides a theoretical contribution by developing a conceptual model that elucidates the correlation between TQM practices and the degree of SQ on the FP of container shipping firms. Moreover, this study provides managers with a tool for identifying, prioritizing, and improving key TQM and SQ practices that contribute significantly to financial success.
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来源期刊
Logistics-Basel
Logistics-Basel Multiple-
CiteScore
6.60
自引率
0.00%
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审稿时长
11 weeks
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