电子服务能提高学生对公营机构的满意度吗?坦桑尼亚高等教育机构的案例

IF 0.5 Q4 DEVELOPMENT STUDIES

Perspectives on Global Development and Technology Pub Date : 2023-09-20 DOI:10.1163/15691497-12341650

Yuslida John

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引用次数: 0

摘要

摘要本研究旨在探讨电子服务对高校学生满意度的影响。虽然许多研究调查了教育系统中的电子服务，但其中许多研究并没有将令人满意的电子服务应用于行政活动中以确保学生的满意度。采用结构方程法(SEM)对257名大学生的调查数据进行分析。研究发现，当系统使用简单、可靠、高效、安全、节省时间，并在注册、支付学费和使用网上图书馆服务的过程中降低成本时，学生对提供的电子服务感到满意。

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Do Electronic Services Improve Students’ Satisfaction among Public Sector Organizations? The Case of Tanzanian Higher Learning Institutions

Abstract This study examines the influence of e-services on students’ satisfaction in higher learning institutions. Although many studies have investigated e-services in education systems, many of them do not associate satisfactory e-services application in administrative activities in ensuring students’ satisfaction. The surveyed data collected from 257 university students was analyzed by the structural equation method ( SEM ). The study found students are satisfied with e-service provision when the systems are simple to use, reliable, efficient, secured, time-saving, and reduce costs in the process of registration, payment of tuition fees, and accessing online library services.

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来源期刊

Perspectives on Global Development and Technology DEVELOPMENT STUDIES-

CiteScore

0.80

自引率

0.00%

发文量

期刊介绍： Perspectives on Global Development and Technology (PGDT) is a peer-reviewed journal for the discussion of current social sciences research on diverse socio-economic development issues that reflect the opportunities and threats brought about by the world order shift from bipolar to global, the present economic liberalization that constricts development options, and the new enabling technologies of the Information Age. A founding principle of PGDT is that all people are entitled to scientific and technological knowledge to promote human development. PGDT is the international forum where the questions associated with this endeavour are thoroughly examinated and clearly communicated.