使用在线健康管理工具对患者医疗质量感知的影响:多种慢性疾病和代际视角

IF 1.7 Q3 COMPUTER SCIENCE, INFORMATION SYSTEMS
Kaushik Ghosh, Amit Deokar, Sagnika Sen
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引用次数: 0

摘要

虽然已经在医疗保健环境中研究了与在线健康管理工具(OHMT)相关的访问和采用问题,但它们的使用是否以及如何影响患者对医疗保健的看法仍然存在问题。利用技术支持和媒体同同性框架,我们探讨了多种慢性疾病(MCC)的存在以及由于患者世代而导致的使用模式差异如何影响这些关系。利用hint数据,本研究为电子个人健康记录(e-PHRs)的使用与医疗质量感知之间的正相关关系提供了实证支持,尽管需要注意的是,有更大医疗需求的患者以及千禧一代和年轻一代似乎并没有从增加使用电子个人健康记录中享受到同样的好处。此外,对于大多数用户来说,异步患者-提供者电子通信尚未实现对更好的医疗保健质量的积极看法。本研究对OHMT的个性化和定制化提供了启示,以解释患者医疗保健需求和使用模式的变化。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Impact of Using Online Health Management Tools on Patient Perception of Healthcare Quality: A Multiple Chronic Conditions and Generational Perspective
While access and adoption issues related to online health management tools (OHMT) have been studied in healthcare contexts, questions remain about whether and how their use impacts patients’ perceptions of healthcare. Drawing on technology affordance and media synchronicity frameworks, we explore how the existence of multiple chronic conditions (MCC) and differences in usage patterns due to a patient’s generation impact these relationships. Utilizing HINTS data, this study provides empirical support for a positive relationship between the utilization of electronic personal health records (e-PHRs) and healthcare quality perceptions, albeit with a caveat that patients with greater healthcare needs as well as millennial and younger generations do not seem to enjoy the same benefits from increased use of e-PHRs. Furthermore, asynchronous patient-provider electronic communication is yet to achieve positive perceptions of better healthcare quality for most users. This research bears implications for the personalization and customization of OHMT to account for variations in patient’s healthcare needs and usage patterns.
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来源期刊
Communications of the Association for Information Systems
Communications of the Association for Information Systems COMPUTER SCIENCE, INFORMATION SYSTEMS-
CiteScore
3.90
自引率
20.00%
发文量
35
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