美甲师成长心态、职业倦怠与工作绩效的结构关系

Hyunjeong Lee, Ki Han Kwon
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引用次数: 0

摘要

目的:本研究旨在了解美甲师成长心态、职业倦怠与工作绩效之间的结构性关系,以确定提升美容服务提供者服务品质的途径。方法:样本组包括194名在首尔和京畿道从事美甲店经营者或美甲师的成年男性和女性,并通过在线网络调查收集数据,时间为2023年1月1日至15日,历时15天。采用SPSS 28.0和AMOS 28.0软件对收集的数据进行结构方程模型通径分析。结果:第一,在美甲师成长心态中,智能心态对职业倦怠有显著负向(−)影响,对工作绩效有显著正向(+)影响。第二,人格心态对职业倦怠和工作绩效均无显著影响。最后,职业倦怠对美甲师的工作表现有显著的负向(−)影响。结论:教育机构应提供支持,提高美甲师的智能思维。从服务提供者的角度提升服务质素,需要进一步的跟进研究。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Structural Relationship between Nail Artists’ Growth Mindset, Burnout, and Job Performance
Purpose: This study aimed to determine ways for improving the service quality of beauty service providers by understanding the structural relationship between the growth mindset, burnout, and job performance of nail artists.Methods: The sample groups comprised 194 adult men and women working as nail shop operators or nail artists in Seoul and Gyeonggi provinces, and data were collected via an online web-based survey over 15 days from January 1 to 15, 2023. Path analysis was conducted using SPSS 28.0 and AMOS 28.0 according to the structural equation model for the collected data.Results: First, in the growth mindset of nail artists, the intelligent mindset was found to have a significantly negative (−) effect on burnout and a significantly positive (+) effect on job performance. Second, the personality mindset had no significant effect on either burnout or job performance. Finally, burnout had a significantly negative (−) effect on the job performance of nail artists.Conclusion: Educational institutions must provide support to improve the intelligent mindset of nail artists. Further follow-up studies are necessary to enhance the quality of service from the perspective of service providers.
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