公民信任与数字化态度:来自上海城市数字化转型的证据

IF 1.2 4区 法学 Q3 POLITICAL SCIENCE
Yang Zhang
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引用次数: 0

摘要

目的基于信任理论和成本-收益视角,通过考虑绩效预期和感知风险的中介作用,以及媒介使用的调节作用,研究公民信任与数字态度之间的关系。设计/方法/方法本研究选择上海城市数字化转型作为案例。通过问卷调查收集问卷466份,运用结构方程模型对AMOS中的假设进行检验。结果:公民对政府的信任和对技术的信任对其数字态度没有显著的直接影响。绩效预期在政府信任和数字态度之间起中介作用,感知风险在技术信任对态度的影响中起中介作用。社交媒体的使用显著调节了技术信任与公民态度之间的关系。探索公民对数字化形成支持态度的原因,对于在发展中国家实现数字治理目标至关重要,尤其是在数字化转型正在加速的大城市。其独创性在于以成本效益分析为视角,以媒介使用为调节因素,考察公民信任与数字态度的机制。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Citizens’ trust and digital attitudes: evidence from city digital transformation in Shanghai, China
Purpose Based on the theory of trust and cost-benefit perspective, this paper examines the relationship between citizens’ trust and their digital attitudes by considering the mediating effects of performance expectancy and perceived risk, as well as the moderating effect of media use. Design/methodology/approach The city digital transformation in Shanghai is chosen as the case in this study. 466 questionnaires were collected through a survey, with Structural Equation Modeling to test the hypotheses in AMOS. Findings Citizens’ trust of government and trust of technology has no significant direct effect on their digital attitudes. However, performance expectancy mediates between the trust of government and digital attitudes, and perceived risk mediates the effect of trust of technology on attitudes. The use of social media significantly moderates the association between trust of technology and citizens’ attitudes. Originality/value Exploring why citizens shape supportive attitudes toward digitalization is critical to achieving digital governance goals in developing countries, especially large cities where digital transformation is accelerating. The originality lies in using cost-benefit analysis as a perspective and media use as a moderator to examine the mechanisms of citizens’ trust and digital attitudes.
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来源期刊
CiteScore
2.50
自引率
7.10%
发文量
30
审稿时长
8 weeks
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