巨港赫米纳医院就诊室服务质量和服务价格感知对患者满意度的影响

Q3 Social Sciences

Journal of Social Science Education Pub Date : 2023-10-03 DOI:10.46799/jss.v4i5.709

Nabila Pratiwy Mardhiah, Marlina Widiyanti, Muchsin Saggaff Shihab, Mohamad Adam

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引用次数: 0

摘要

本研究以确定服务质量和感知服务价格对巨港Hermina医院住院室患者满意度的影响为目的进行。本研究的人口是2022年3月至2023年3月期间在Hermina巨港医院住院的患者，共计10,670名患者。根据样本计算，本研究将使用的样本是122名受访者，他们是Hermina巨港医院的住院患者，在2022年3月至2023年3月期间使用国民健康保险接受免费治疗，并通过电话、WhatsApp或直接访问通知。使用有目的的抽样技术，通过谷歌表格分发问卷。多元线性分析结果表明，服务质量和感知服务价格对患者满意度有显著的正向影响。希望这项研究的结果将使Hermina巨港医院能够评估在服务质量方面无法更快地提供患者支付服务的障碍。价格感知，希望可以根据提供的价格进行评估。管理层需要在确定与现有医院竞争对手的价格方面进行研究，特别是在巨港地区。

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The Influence of Service Quality and Perception of Service Price on Patient Satisfaction in The Inpatition Room of Hermina Hospital Palembang

This research was conducted with the aim of determining the influence of service quality and perceived service prices on patient satisfaction in the inpatient room at Hermina Hospital, Palembang. The population in this study were inpatients at the Hermina Palembang Hospital for the period March 2022 to March 2023, totaling 10,670 patients. Based on sample calculations, the sample that will be used in this research is 122 respondents who are inpatients at Hermina Palembang Hospital who were treated without payment using National Health Insurance in the period March 2022 to March 2023 who were informed by telephone, WhatsApp or direct visit. by distributing questionnaires via Google Form using purposive sampling techniques. The results of multiple linear analysis show that service quality and perceived service price have a positive and significant effect on patient satisfaction. It is hoped that the results of this research will enable Hermina Palembang Hospital to evaluate the barriers to not being able to provide patient payment services more quickly regarding service quality. Price perception, it is hoped that an evaluation can be carried out based on the price offered. Management needs to do research in determining prices with existing hospital competitors, especially in the Palembang area.

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来源期刊

Journal of Social Science Education Social Sciences-Education

CiteScore

1.50

自引率

0.00%

发文量

审稿时长

36 weeks

期刊介绍： The Journal of Social Science Education (JSSE) was founded in 2000 in order to offer the disciplines in the field of social science education a representative scholarly publication. The journal represents a sophisticated image that is characterised by its theory and research orientation, interdisciplinary approach, internationalism and originality as well as by a rigorous anonymous peer review. Theory and research orientation: The Journal of Social Science Education (JSSE) is a theory and research oriented journal of social science education and related disciplines and field. Theoretical discussions on education, teaching and learning and related empirical research are its centre of interest. Of course, scholarly perspectives on practices of teaching and learning and the discussion of policies, empirical results, and research methods are included. Interdisciplinary approach: The JSSE promotes the dialogue among the disciplines of social science education and between them and the social sciences. It is committed to the ideas of cooperation and interdisciplinary research. Therefore, the editors of the JSSE prefer topics which are rele-vant for more than one specialist discipline of social science education or social sciences. Internationalism: The JSSE offers a forum for the dialogue across national borders and puts a particular stress on a European perspective and on research on and practices of European countries. That is why the journal prefers themes that are of multinational or supranational, especially European relevance and papers that deal with topics related to the diverse discourses in Europe. Originality: In addition, the JSSE prefers contributions that stimulate and enrich the scholarly discourse through their originality and innova-tiveness, e.g. by developing new concepts, applying unconventional methods or exceeding the borders of conventional discourses...