阻碍全面质量管理成功的障碍:戴明获奖行业的案例研究

Q3 Business, Management and Accounting

International Journal of Productivity and Quality Management Pub Date : 2023-01-01 DOI:10.1504/ijpqm.2023.134806

Ankesh Mittal, Pardeep Gupta, Vimal Kumar, Pratima Verma

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引用次数: 0

摘要

本文的目的是探讨在印度戴明奖行业背景下实施TQM过程中遇到的障碍的重要性。根据文献综述和专家意见，确定了十个障碍。因此，通过AHP方法进行了专家判断，以确定每个障碍的作用。结果显示，缺乏领导力是最重要的障碍，全球权重最高，为30.77%，其次是缺乏沟通，全球权重为19.68%，阻碍了戴明奖的获奖。本研究结果将有助于研究人员、顾问、政策制定者和决策者有效地实施TQM。此外，研究结果将有助于利益相关者找到不同障碍的重要性权重。因此，他们将制定计划来克服TQM的主要障碍，这将提高TQM实施的成功率。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The role of barriers to TQM success: a case study of Deming awarded industry

The aim of this paper is to explore the importance of the barriers encountered during TQM implementation in the context of Deming awarded industry in India. Based on the literature review, and expert opinions, ten barriers have been identified. Consequently, expert judgement has been engaged through the AHP approach to determine the role of each barrier. The result reveals that the lack of leadership is the top positioned and significant barrier with the highest global weight of 30.77% chased by lack of communication with the global weight of 19.68% and hindering the winning Deming Award. The findings of this study will facilitate researchers, consultants, policymakers, and decision-makers to implement TQM efficiently. In addition, the findings will assist the stakeholders to find the weight of importance of different barriers. Accordingly, they will make a plan to overcome the major TQM barriers which will increase the success rate of TQM implementation.

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来源期刊

International Journal of Productivity and Quality Management Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

2.10

自引率

0.00%

发文量

期刊介绍： IJPQM is a fully refereed journal covering strategies, techniques and tools for productivity and quality management and improvement in 21st century manufacturing and service organisations. New productivity and quality management ideas, results and experiences are welcomed by IJPQM. Productivity and quality are an integral component of organisations’ operational strategies. Productivity continues to play an important role both at the macro and micro levels. At micro-level, firms continue to use productivity as a performance measure to benchmark against the best-in-class companies with the objective of identifying best practices.