ANALYSIS OF THE REFLECTIONS OF VIOLENCE AGAINST HEALTHCARE WORKERS IN THE MEDIA USING TEXT MINING METHOD

One of the important communication channels today, news can inform and manipulate individuals. In order to reveal the public reflections of violence in health care, which is one of the important problems encountered in the health system in Turkey, the news on the subject were examined in detail within this study. The scope of the research consists of 946 news reports from the top five newspapers with the highest circulation (Hürriyet, Sabah, Sözcü, Milliyet and Posta). Web mining was used to obtain the data. In the analysis of the data, word clouds, time graphs and trigram were created using text mining method. In addition, using manual content analysis, the news reports were classified under some basic headings. It was determined that the most frequently used common words in the news headlines, abstracts and contents were "health", "violence", "doctor" and "hospital". When examined in terms of content, it was emphasized in the news that violence in health care occurred mostly in hospitals and emergency departments, violence was committed mostly by patient relatives and patients, the group most exposed to violence was physicians, and violence usually resulted in injury. It is thought that these findings will be beneficial in terms of contributing to the accurate determination of the issues to be prioritized in policy-making processes.