Survey on Satisfaction of Elderly Residents in Shanghai Communities

A total number of 4700 survey questionnaires were distributed to community residents aged 60 or above in 20 communities as the research subjects, including Hongkou District and Putuo District in Shanghai. Based on questionnaire survey data, this study empirically tests the satisfaction of elderly residents in Shanghai communities through ordered regression and principal component factor analysis. This paper find that perceived quality, community image, and frequency of utilization of community elderly service facilities can significantly promote an increase in service satisfaction.