Instagram社交媒体营销作为一种促销手段对增加游客前往旅游目的地意愿的影响

Fadhilla Resta Fitri, Agustinus Februadi, Vera Elisabeth, Ade Muhamad Yuardani
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引用次数: 0

摘要

技术进步,主要是社交媒体,可以推动GDP的增长。消费者使用社交媒体的轻松、便利和实用性为旅游行业的社交媒体营销创造了几乎无限的机会。旅游目的地的管理者们广泛使用Instagram来制作合适的图片来宣传他们的目的地。然而,了解影响游客的目的地形象类型是至关重要的。本研究旨在了解社交媒体营销中目的地形象与意向之间的关系。本研究还旨在确定哪一种认知或情感目的地描述更重要。这项研究涉及373名积极使用Instagram并了解旅游目的地官方社交媒体账户的受访者。采用PLS-SEM对数据进行分析。本研究发现,社交媒体营销显著影响访问意向、情感和认知目的地形象。目的地形象也在社交媒体营销与游客离开倾向之间起到中介作用。分析结果还表明,情感目的地形象比认知目的地形象更能有效地影响游客意向。这些结果强调了在推广旅游地点时考虑情感因素的重要性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Influence of Instagram Social Media Marketing as a Promotional Means to Increase Intentions to Visit Tourist Destinations
Technological advances, mainly social media, can drive the increase in GDP. The ease, convenience, and practicality of consumers using social media create almost limitless opportunities for social media marketing in the travel sector. Tourism destination managers have widely used Instagram to promote their destinations by creating appropriate images. However, it is essential to understand the types of destination images that influence tourists. This research aims to understand the relationship between destination image and intention in social media marketing. This research also aims to determine which cognitive or affective destination description is more significant. This research involved 373 respondents who actively use Instagram and know tourism destinations' official social media accounts. The data was analyzed using PLS-SEM. This research finds that social media marketing significantly affects the intention to visit, affective, and cognitive destination images. Destination image also mediates the relationship between social media marketing and visitors' propensity to leave. The analysis findings also show that affective destination image is more effective than cognitive destination image in influencing visitor intentions. These results highlight the importance of considering emotional components when promoting tourist locations.
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