揭示网红营销的阴暗面:社交媒体网红(真人vs虚拟)如何削弱粉丝的幸福感

IF 3.6 3区 管理学 Q2 BUSINESS
Mojtaba Barari
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引用次数: 0

摘要

本研究的目的是调查社交媒体影响者(SMIs)(真人vs虚拟)对客户幸福感的负面影响。此外,本研究旨在从社会比较理论的角度探讨错失恐惧(fear of missing out, FOMO)是如何调节和调节这种关系的。设计/方法/方法在第一项研究中,使用文本挖掘和机器学习来衡量粉丝对Instagram上40个smi(真人与虚拟)帖子的幸福感水平。在第二项研究中,我们采用三组(真人、虚拟、对照)的随机被试实验,412名被试验证了第一项研究的结果,并探讨了FOMO在SMI美容产品认可与消费者幸福感之间的中介作用和监管焦点的调节作用。文本挖掘的结果表明,smi对消费者幸福感的影响更大,虚拟影响者比真人影响者的影响更大。此外,实验研究结果表明FOMO在他们的SMIs和幸福感之间的关系中起中介作用。调节分析表明,监管焦点在模型中具有调节作用。研究结果让营销经理了解了虚拟网红与真人网红在为美容产品代言时对顾客幸福感的影响,尤其是在年轻一代中。原创性/价值这篇论文是第一批通过社会比较理论来研究smi黑暗面的研究之一,这种黑暗面会削弱其追随者的幸福感。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Unveiling the dark side of influencer marketing: how social media influencers (human vs virtual) diminish followers’ well-being
PurposeThe purpose of this research is to investigate the negative impact of social media influencers (SMIs) (human vs virtual) on customer well-being. Additionally, it aims to explore how the fear of missing out (FOMO) mediates and regulatory focus moderates this relationship from the social comparison theory lens.Design/methodology/approachIn the first study, text mining and machine learning were employed to measure the level of followers' well-being in response to 40 SMIs (human vs virtual) posts on Instagram. In the second study, a randomized between-subjects experiment was conducted with three groups (human vs virtual vs control) and a sample size of 412 participants to confirm the results of the first study and investigate how FOMO mediates and regulatory focus moderates the relationship between SMI beauty product endorsement and consumer well-being.FindingsThe findings from text mining indicate that SMIs have a greater impact on consumers well-being, which is higher for virtual than human influencer. Additionally, the result of the experimental study shows the mediating role of FOMO in their relationship between SMIs and well-being. The moderator analysis reveals that there is a moderating effect of regulatory focus in the model.Practical implicationsThe findings inform marketing managers about the differences between virtual than human influencer in their impact on customer well-being in endorsing beauty product, especially among the younger generation.Originality/valueThis paper is among the first research studies that examine the dark side of SMIs, which diminishes their follower's well-being through social comparison theory lenses.
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来源期刊
CiteScore
8.00
自引率
9.10%
发文量
64
期刊介绍: Marketing Intelligence & Planning (MIP) facilitates communication between researchers and practitioners, providing the users of research with a wealth of robust and relevant information. At a time when some journals are losing their relevance to industry and practical requirements, MIP successfully offers a bridge between academic and practitioner thinking, while retaining a high level of scientific rigour.
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