{"title":"超越全面质量管理的卓越模式:开始,主题结构和即将到来的路径","authors":"Joana Morgado Oliveira, Carlos F. Gomes","doi":"10.1080/14783363.2023.2276821","DOIUrl":null,"url":null,"abstract":"AbstractThis article aims to uncover the inception, thematic structure, and forthcoming paths of excellence models (EMs) research and to shed light on the relationship between EMs and total quality management (TQM). We analysed 950 empirical articles from 1989 to 2022, published in 396 scientific journals indexed on Clarivate Analytics Web of Science Core Collection™ and Scopus, from all subject categories. We used content analysis, regression, citation, co-citation, and co-occurrence of research topics. The results unveiled the foundational clusters, current thematic streams, and forthcoming paths constituting EMs’ autonomous research structure. They also show that most researchers look to EMs as independent management instruments beyond TQM. 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引用次数: 0
摘要
摘要本文旨在揭示卓越模型研究的起源、主题结构和未来发展路径,并揭示卓越模型与全面质量管理(TQM)之间的关系。我们分析了从1989年到2022年的950篇实证文章,这些文章发表在Clarivate Analytics Web of Science Core Collection™和Scopus索引的396种科学期刊上,来自所有主题类别。我们使用了内容分析、回归、引用、共被引和共现研究主题。研究结果揭示了构成新兴市场自主研究结构的基础集群、当前主题流和即将到来的路径。他们还表明,大多数研究人员将新兴市场视为全面质量管理之外的独立管理工具。本文帮助不同领域的研究人员高效、可靠地研究新兴市场,因为它确定了新兴市场的研究趋势和即将到来的路径,以及与新兴市场主题最相关的作者、期刊和文章。它使管理人员能够更有效地利用新兴市场,并朝着创新的培训方法发展,以应对可持续发展的挑战。本文是对新兴市场研究最全面的文献计量分析和综合系统文献综述。这也是第一次将新兴市场作为一个独立的研究课题进行研究,增加了对其与全面质量管理关系的认识,并发现了潜在的和新兴的研究课题。关键词:卓越模型系统文献综述文献计量分析数据可用性声明支持本研究结果的数据可从Scopus和Clarivates Web of Science获得。披露声明作者未报告潜在的利益冲突。值得注意的是,《可持续发展》每年出版24期,所有文章都是开源的,而《TQBE》每年只出版14期,只有少数文章是开源的。本工作由国家基金资助,通过FCT - funda o para a Ciência ea technology, i.p.,项目UIDB/05037/2020和研究基金2022.12634.BD。
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths
AbstractThis article aims to uncover the inception, thematic structure, and forthcoming paths of excellence models (EMs) research and to shed light on the relationship between EMs and total quality management (TQM). We analysed 950 empirical articles from 1989 to 2022, published in 396 scientific journals indexed on Clarivate Analytics Web of Science Core Collection™ and Scopus, from all subject categories. We used content analysis, regression, citation, co-citation, and co-occurrence of research topics. The results unveiled the foundational clusters, current thematic streams, and forthcoming paths constituting EMs’ autonomous research structure. They also show that most researchers look to EMs as independent management instruments beyond TQM. This article helps researchers of different fields to investigate EMs efficiently and reliably since it identifies research trends and forthcoming paths, along with the most relevant authors, journals, and articles on EMs subjects. It enables managers to utilise EMs more effectively and evolve towards innovative training approaches to meet sustainable development challenges. This article is the most comprehensive bibliometric analysis and integrated systematic literature review of EMs research. It is also the first study to investigate EMs as a stand-alone research subject adding knowledge to its relationship with TQM and discovering latent and emerging research topics.Keywords: excellence modelsTQMsystematic literature reviewEFQMMBNQAbibliometric analysis Data availability statementThe data that support the findings of this study are available from Scopus and from Clarivates Web of Science.Disclosure statementNo potential conflict of interest was reported by the author(s).Supplemental dataSupplemental data for this article can be accessed online at https://doi.org/10.1080/14783363.2023.2276821.Notes1 It should be noted that while Sustainability publishes 24 issues per year, with all articles in Open Source, TQBE only publishes 14 issues per year and only a few articles in Open Source.Additional informationFundingThis work has been funded by national funds through FCT – Fundação para a Ciência e a Tecnologia, I.P., Project UIDB/05037/2020 and Research Grant 2022.12634.BD.
期刊介绍:
Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.