HR audit is a tool for employee retention and organisational citizenship behaviour: a mediating role of effective HR strategies in services sector of emerging economies

The aim of this study is to examine the role of HR audit in employee retention and organisational citizenship behaviour. HR effectiveness used as a mediator in this research. Data were collected from 122 HR professionals working in service sector of Karachi, Pakistan who conduct HR audit by using 5-point Likert scale questionnaire. Process v 3.5 given by Hayes was used to test the mediation in SPSS. Results revealed that HR audit has significant impact on HR effectiveness and employee retention while HR audit does not have any significant impact on organisational citizenship behaviour. Results also indicate that HR effectiveness has positive impact on employee retention and organisational citizenship behaviour. Finally, result found no significant mediation of HR effectiveness between the relationship of HR audit with organisational citizenship behaviour and employee retention. This study has provided new insights to HR by using HR effectiveness as a mediator between HR audit with employee retention and OCBs.