使用质量功能展开评价顾客满意度

Proceedings of the 2015 16th International Carpathian Control Conference (ICCC) Pub Date : 2015-05-27 DOI:10.1109/CARPATHIANCC.2015.7145106

Marcela Pavlíčková

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引用次数: 1

摘要

服务的领域是非常多样化的，而餐饮服务的供应属于最常提供的服务。世界各地的顾客越来越多地在餐饮业遇到和使用各种服务。文献表明，服务质量与顾客满意和顾客忠诚密切相关。服务质量是顾客满意和信任的重要输入，是服务质量模型的重要结果之一。这篇文章讨论了如何发现顾客对餐馆服务的满意度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Evaluation of customer satisfaction using the Quality Function Deployment

Area of services is very diversified and supply of restaurant services belongs to the most frequently provided services. Customers around the world are increasingly encountering and using various services in restaurant sector. The literature shows that service quality is closely related to customer satisfaction and customer loyalty. Service quality is an important input to customer satisfaction and trust as one of the important outcomes of service quality models. This article discusses discovering customer satisfaction in the restaurant services.

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Proceedings of the 2015 16th International Carpathian Control Conference (ICCC)

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