Prabumulih市Vista酒店服务质量和地理位置对消费者决策的影响

Yudi Tusri, Meirani Betriana, Chairani Adelina
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引用次数: 0

摘要

本研究旨在确定在Prabumulih市的Hotel Vista实施的服务质量和位置是否符合适用于酒店的方案。结果表明,在测试服务质量时,问卷中的所有问题都被认为是有效的,其条款超过r表值,r表值为0.185。信度值为0.849,在0.185以上的条件下,可以说现有问卷被宣布为可靠的,可以进一步检验。在测试位置时,以超过r表值为条件,认为问卷中的所有问题都有效,其中r表值为0.185。信度值为0.853,在0.185以上的条件下,可以说现有问卷被宣布为可靠的,可以进一步检验。计算得到的f值为33.505,从结果n-k-1 (n=应答者,k=自变量)得到的f表值为2.76。由此可见,当f表值为2.76时,计算出的f值为33.505 >,服务质量和位置变量对消费者决策有正向影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Effect of Service Quality and Location on Consumer Decisions at Vista Hotel in Prabumulih City
This study aimed to determine whether the implementation of Service Quality and Location carried out at Hotel Vista in Prabumulih City was in accordance with the program that applied to hotels. Fro the result showed that when testing the quality of service all the questions in the questionnaire were said to be valid with the provisions that exceed the r table value where the r table value wa 0.185. And for the reliability value, a value of 0.849 was obtained with the conditions above 0.185, it could be said that the existing questionnaire was declared reliable for further testing. At the time of testing the location, all the questions in the questionnaire were said to be valid with the condition that it exceeded the r table value, where the r table value was 0.185. And for the reliability value, a value of 0.853 was obtained with the conditions above 0.185, it could be said that the existing questionnaire was declared reliable for further testing. For the calculated f value of 33.505 and for the f table value from the results n-k-1 (n=respondents, k=independent variable) of 2.76. In this way, for the calculated f value of 33.505 > the f table value of 2.76, the service quality and location variables had a positive effect on consumer decisions.
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