Encouraging Digital Civility

The internet, the landmark invention of our lifetime, has brought us great benefit, but along with it, risk and antisocial behavior, including online bullying, hate speech, extremist content, and other ills. Prevention lies in promoting digital citizenship—safe, responsible, and appropriate use of technology and services—and a newer concept, digital civility—online interactions rooted in empathy, respect, and kindness. And, while no one entity can combat these issues alone, internet companies can play their part, as exemplified by the robust tools and resources offered by Microsoft and others. A collective focus, however, is needed to help raise awareness and change behavior, and the responsibility must be shared among the technology industry and government policy makers as well as everyone who uses the internet, including parents and caregivers, educators, and young people. This chapter explores these ideas.