Critical Success Factors of Document Management Systems Considering the Maturity of the Organisation

The paper addresses the introduction of paperless business, which is one of the important steps for organisations to accelerate the implementation of business processes, achieve better control over documents and ensure safer operations. The basis for the transition to paperless business is a good information solution called Document Management System(s) (DMS), which allows users to work more quickly, easily and save time. At the same time, there are many examples of unsuccessful or partially successful implementation of DMS in all areas of business information solutions. The key purpose of this paper is to evaluate the critical success factors and to what extent they affect paperless business as well as to evaluate the extent to which the implementation of paperless business is influenced by an organisation’s maturity. The authors of this paper researched the critical success factors when introducing DMS in connection with the assessment of the maturity of an organisation. Since the field of DMS is highly present and to date relatively little research has been carried out, the authors believe that research in this field will contribute to more successful implementation and use of DMS by organisations and to reducing the number of unsuccessful or partially successful implementations.