Users’ computer human interface capabilities in information system development life cycle: An organizational perspective

Computer Human interaction (CHI) capabilities are critical for successful systems development life cycle (SDLC) in order to manage information systems (IS) effectively. CHI capabilities play crucial roles in interfacing information technology (IT) deployment with organisational goals. It is said that success of IT deployment is dependent on a successful process, usability, usefulness of IS products and services which are CHI centric. End-users in the organisation contribute the most towards CHI issues and their capabilities influence success of IT deployment projects. However, modern SDLC models are based more on organizational needs than understanding CHI capability needs. This incapability shows up in the form of poor reflection of user-intentions to use the services in post implementation stages. Insensitivities of IT acquirers towards end-users contribute to the gap between satisfying organizational needs, end-user deliveries and supporting organisational goals in the process. This problem can be addressed by carefully integrating end-user capabilities issues in the SDLC process to achieve a truly human-centered IS development. In this paper a framework is suggested to capture CHI capabilities in an acquiring organisation. The framework is tested for its fitness through structural equation modeling (SEM) with active participation from thirteen organizations. A case is discussed to appreciate application of the framework.