门诊缺勤分析与管理仿真模型

Proceedings of the 10th International Conference on Computer Modeling and Simulation Pub Date : 2018-01-08 DOI:10.1145/3177457.3177473

A. Pepino, Ersilia Vallefuoco, P. Cuccaro, G. D'Onofrio

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引用次数: 0

摘要

在门诊管理中，前置时间是一个关键问题，因为它对医疗质量感知有重要的负面影响。特别是，它产生了“不来”的现象:当病人没有参加他们预定的约会。在本研究中，我们分析了门诊预约过程及其关键问题;特别地，我们提出了一个模拟模型来评估一些不同的方法。从我们的结果来看，列表清理可以被认为是一个很好的工具来管理和减少未出现的情况。

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Simulation model for analysis and management of the no-show in outpatient clinic

In outpatient management, the lead-time is a critical issue due to its important negative effect on healthcare quality perception. In particular, it generates the phenomenon of "no-show": when patients do not attend their scheduled appointments. In this study, we analyze the process of outpatient booking and its critical issues; in particular, we propose a simulation model to evaluate some different approaches. From our results, the lists cleaning can be considered a good tool to manage and reduce the no-show.

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Proceedings of the 10th International Conference on Computer Modeling and Simulation

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