Emotions in the Workplace

In this chapter, the authors build on the classic theories from the previous chapter to better understand the role of emotion in the workplace. They introduce the field of organisational behaviour, which deals with what people, as individuals or groups, do in an organisation, and how what they do affects the organisation itself. Although it would be impossible to present all matters related to organisational behaviour as a discipline, the authors discuss issues concerning diversity in the workplace, as well as considering personal attributes that can influence behaviour and decision making in the organisation. While offering a clear definition of moods versus emotion, they also tackle the impact of personality, personality traits, and values in the workplace.