Service Design - Forensic Evaluation Model (SD-FEM): Towards a practical model for evaluation of a mobile application to support forensic clients with drug and alcohol addiction

'eRecovery' is a suite of mobile software applications providing an adjunct to clinical support for clients with a substance addiction to help manage relapse behaviour. As part of working on the service design of eRecovery during a 12-month trial, we have created a practical model to organise, visualise and evaluate progress through the stages of adoption, appropriation and ongoing routine use of the client facing software. Factors in the model represent the positive and negative tensions that determine whether and how a client progresses to the next stage of use. Whilst the model has been created in the sensitive setting of justice and mental heath it is hoped that the structure will be able to be universally applied to commercial settings with appropriate positive and negative factors at each stage.