MEDIA REPORTING AND COMMUNICATION IN CRISIS SITUATIONS: A CASE STUDY OF A REFUGEE CRISIS IN B&H

The topic of this article presents communication challenges and the role of the media in constructing an image of migrants and refugees as “the others” in our societies today. The article analyses the migrant situation in South-Eastern Europe, specifically in migration crisis in Bosnia and Herzegovina that has been going on since 2018. The aim is to present the basic aspects of this issue and offer answers to key questions - who are migrants and refugees, what’s their own identity, from which countries do they come, how do they cross the border, where do they go, what is the state’s attitude towards them, what forms and channels of communication the state and other stakeholders use toward them, who cares for them, what do they preserve from their national, cultural and/or language identities and how do they construct self-identity and confront with the “hosting identities”, who donates funds for migration management and how they are managed? Also, a special focus of the research will be on the human rights of migrants and refugees in Bosnia and Herzegovina, which is the subject of various discussions - both within the country itself and among various humanitarian, governmental and non-governmental international organizations in the EU and beyond.