总客户满意度(电信产品)

[Conference Record] SUPERCOMM/ICC '92 Discovering a New World of Communications Pub Date : 1992-06-14 DOI:10.1109/ICC.1992.268137

J. Kohler

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引用次数: 0

摘要

作者着重于Tellabs的质量方法和满足/超越客户的总需求。Tellabs建立并实施了强调持续过程改进、战略质量管理和高级管理承诺的质量哲学。通过这种质量理念和相关计划，可以实现客户的总体满意度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Total customer satisfaction (telecommunication products)

The author focuses on Tellabs' approach to quality and meeting/exceeding the customers' total requirements. Tellabs has established and implemented a quality philosophy that emphasizes continuous process improvement, strategic quality management, and senior management commitment. Through this quality philosophy and associated programs total customer satisfaction can be achieved.<>

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[Conference Record] SUPERCOMM/ICC '92 Discovering a New World of Communications

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