Business and Software Service Lifecycle Management

Although the service-oriented paradigm has beenwell established in the technical domain for quite sometime now, service governance is still considered a researchgap. To ensure adequate governance, there is anecessity to manage services as first-class assetsthroughout the lifecycle. Now that the concept of service-orientation is also increasingly applied on thebusiness level to structure an organisation’s capabilities,the problem has become an even bigger challenge.This paper presents a generic business andsoftware service lifecycle and aligns it with the commonmanagement layers in organisations. Using serviceanalysis as an example, it moreover illustrateshow activities in the service lifecycle may vary onlower levels of granularity depending on the focus onbusiness or software services.