GESTÃO DO CONHECIMENTO EM BIBLIOTECAS SOB A PERSPECTIVA DA ABORDAGEM QUALITATIVA: UMA REVISÃO SISTEMÁTICA

This article has as its objective the qualitative studies that point out as a Knowledge Management, which can be efficiently incorporated into library routines. Technological change and changing use needs of Quêti Di Domenico; Jaci Favretto; Darlan José Roman; Fernando Fantoni Bencke Perspectivas em Gestão & Conhecimento, João Pessoa, v. 10, n. 2, p. 203-222, maio/ago. 2020. 204 their work teams are the same and motivated to reinvent their activity. This makes Knowledge Management essential for works to continue to be targeted in the societies in which they operate. In this sense, this study deals with a systematic literature review and presents a qualitative, exploratory approach, developed through content analysis. Ninety-eight papers were selected in the Capes and Ebsco databases and after applying the inclusion and exclusion criteria, 23 articles remained for analysis. Among the researched works, there was the need to formalize a Knowledge Management policy or methodology in libraries. Knowledge Management templates, anchored by tools, techniques, and actions, are a great alternative to working Knowledge Management efficiently in libraries to track and meet users' and their own needs.